L’ACMS, an inter-company occupational health service in France, organized two satisfaction surveys among its members (employers and employees) between September and November 2020. Result? Employers are quite familiar with their occupational health service. Employees, less …
The two satisfaction surveys were organized between September 15 and November 20, 2020. The first, conducted by email to 47,000 “employer” contacts, ACMS members, made it possible to collect nearly 6,000 completed questionnaires. The second, set up in the medico-social centers of the ACMS, invited the employees of visiting members to answer an online questionnaire after having scanned a QR code on their smartphones. Nearly 1,000 employees from the greater Paris region responded to the form. This disparity does not reflect the geographic reality of ACMS, whose coverage includes all the departments of the inner suburbs as well as intramural Paris. Note that the inter-company occupational health services (SSTI) are associations under the 1901 law approved by the Ministry of Labor. L’ACMS monitors the health of more than 1 million employees throughout Île-de-France, in more than 52,000 companies. Almost 95% of its members are companies with less than 50 employees.
Disparities according to the number of companies …
77% of employers say they are satisfied with ACMS during the health crisis. They set their satisfaction with ACMS’s monitoring of their employees’ health at 7/10, ACMS actions in the workplace (AMT) at 6.5 / 10 and social services at 6/10. However, these last two notes appear to be distorted. In question: low marks attributed by respondents who do not know AMT and social service.
Asked about the specific context of the Covid-19 epidemic, 29% of employers say they have requested ACMS during the health crisis. Among them, 77% say they are satisfied with the responses of their occupational health service. More than 2/3 of the employers who spoke said they knew the identity of their occupational physician or of the person in charge of their case at ACMS. However, this proportion drops to 55% among employers with fewer than 10 employees, while it rises to 85% among employers with 50 to 199 employees. Employers are also aware, in 81% to 96% of cases, of the different types of regulatory visit and, for 76.78% of them – mainly from large companies – the missions of the occupational health service other than individual monitoring of the state of health of employees. The respondents are even 75% to be aware of the existence of the ACMS information and prevention workshops (AIP).
… especially in terms of pre-recovery visits
63% of employers know about the pre-recovery visit. Its notoriety is inversely proportional to the size of the company. The importance of this visit is however capital in the process of maintaining in employment of people weakened in their professional life by a health problem. Its usefulness is proven and recognized in the prevention of professional withdrawal. In a similar logic, only 44% of employers are informed about the social service of ACMS. This level of knowledge decreases significantly with the size of the company. It can be concluded from this that employers are much less apprehensive about the mechanisms for preventing professional de-integration when they run small structures.
“Company health”: mixed knowledge among employees
As for employees, 93% of them say they consider that their interview has met their needs or expectations, and 92% do not consider that they need more information on health and safety at work. The comments of dissatisfied employees highlight waiting times, a lack of listening, a misunderstanding of the mission of their occupational health service. Barely more than a quarter of respondents (28%) say they know that ACMS professionals can carry out interventions in companies to improve working conditions and, among these, less than half (43.9% ) were able to provide a precise response to the interventions carried out to their knowledge in their company.
What about “new tech” health?
60% of responding employers say they are interested in teleconsultation. This interest grows with the size of the company: it reaches 73% of employers in companies with more than 200 employees, against just over half (51%) of employers with less than 10 employees. 82% of employers place email as one of their preferred means of communication with their occupational health department. The membership area attracts 19% of employers. These are also 43% to say they are interested in webinars or online conferences, but this interest appears more evident among employers of large companies than among VSE bosses. 66% of employees agree to be received one day by teleconsultation. They are ready to use a secure mobile application to have their health data available (68%), prevention advice (81%), contact details for their contacts (73%), reminders of their health appointments at work (86%).
(© Photo Mary Pahlke de Pixabay).
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