Until this Wednesday, the Insurance Compensation Consortium (CCS) has paid € 3,696,711 to people affected by the volcanic eruption on the island of La Palma. The payments, made by bank transfer to the insured, correspond to seventeen houses and a commercial establishment that have been destroyed by lava.
So far, the CCS has received 510 requests for compensation, corresponding to 382 homes, 92 motor vehicles, 34 businesses and 2 industries.
Due to their geographical origin, 334 requests for compensation come from Los Llanos de Aridane; 127 requests from El Paso; 33 from Tazacorte; 7 from Breña Alta; 4 from Santa Cruz de La Palma; and 2 from Fuencaliente de La Palma.
As reported by the CCS, all requests have been immediately delivered to the team of experts appointed to assess the compensable damages as they have been received and recorded. The experts, in turn, are contacting the insured within a period not exceeding 48 hours after the day of submission of their applications.
Claims for compensation have been submitted 69% through the CC website (www.consorseguros.es), in 30% of the cases by calling the CCS call center (toll free 900 222 665) and only a residual 1% have sent their requests on paper.
It has been the insurers that, on behalf of the affected insured, have requested compensation in 53% of the cases; insurance mediators (agents or brokers) 34% of the time; and it has been the insured himself directly who has done so in the remaining 11% of the cases.
The CCS reminds those affected by the volcanic eruption that it compensates for the damage caused to goods and people who are insured. – Therefore, only in the event that the damages are insured, those affected may request compensation from the CCS on the toll-free telephone number or on the aforementioned website.
The Consortium guarantees that it will process all compensation requests it receives, regardless of the delay with which they may be submitted by the affected insured. There is no maximum period, in short, for the presentation of the application.
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