Florida has seen exponential growth in its labor market over the past decade, reflected in a significant increase in employment opportunities in the state. According to the U.S. Bureau of Labor Statistics (BLS), the Sunshine State reported 518 thousand job openings in January 2024, underscoring the strength of its economy. Among these openings, One position in particular has gained attention due to its attractive salary and the need for candidates to speak Spanish..
For those looking for work, The ability to speak Spanish has become a valuable assetespecially due to the large number of Spanish speakers residing in the state. This has led to an increase in demand for bilingual workers, with a prominent position being customer service representative.
According to the U.S. Bureau of Labor Statistics, Florida reported 518,000 job openings in January 2024.Image by Frank Reppold on Pixabay
According to a study conducted by the job search platform Indeed, The customer service representative position is one of the most sought after in Florida. This job offers an average salary of US$23 per hour, which is equivalent to a Annual income of approximately US$44,689This role is perfect for those who enjoy a dynamic work environment, with the possibility of flexible hours and, in many cases, the option to work from home.
Customer service representatives are tasked with answering questions, resolving problems, and addressing customer concerns using a variety of communication tools, such as the phone, messaging platforms, and in-person support. Businesses in Florida, especially in cities like Miami, Jacksonville, Orlando, Tampa, and Fort Lauderdale, They are actively seeking people who speak both English and Spanish to fill these positions.due to the high presence of Spanish speakers in the region.
According to Indeed data, customer service is one of the most in-demand jobs in FloridaPhoto by Tim van der Kuip and Unsplash
In addition to language skills, problem-solving skills, attention to detail and a willingness to work in an often demanding environment are valued. Job offers on search platforms include:
1. Solid Waste Management Department
In Tampa, Florida, Hillsborough County Solid Waste Management Department is currently seeking a bilingual Customer Service RepresentativeThis position requires fluent communication in English and Spanish, as well as the ability to work both in a team and independently. Essential skills include proficiency in tools such as Microsoft Outlook, Excel and Word, and the ability to maintain a professional and approachable attitude at all times. You can apply for this position through their website, with a salary of US$32,552 to US$58,260 per year.
2. Aucera opens vacancy
In Orlando, the company Aucera is looking for bilingual professionals for its call centers. No previous experience requiredas the company provides the necessary training. Requirements include communication skills in English and Spanish.
3. Elevance Health
Another company, Elevance Health, is looking for customer service representatives in Florida who are fluent in SpanishThis position offers a competitive salary and requires a high school diploma or equivalent, along with at least one year of experience in an automated customer service environment.
4. Maximus Services
Finally, Maximus Services looking for bilingual customer service representatives in Riverview, Florida. This position offers a base hourly wage of $18.92, with the potential for over $1,800 in bonuses.Requirements include a high school diploma or equivalent and the ability to communicate fluently in English and Spanish.
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