The department’s emergency call center brings together firefighters, ambulance, paramedics and doctors within the same telephone platform. A service created ten years ago by the Fire and Rescue Service and the university hospital center that allows coordinated management to implement the interventions for each call.
It is an essential tool in implementing relief operations in Hérault. A unique telephone platform that allows you to respond as quickly as possible and with the methods adapted to all emergency situations reported on 15, 18 or 112.
Hundreds of thousands of calls
The department’s emergency call center celebrated its tenth anniversary this Monday, September 9, in the presence of the chief executive François-Xavier Lauch, the president of the Department Kléber Mesquida and the director of the CHU Anne Ferrer. It was in 2014 that the services of the Provincial Fire and Rescue Service and SAMU teams at the University Hospital decided to bring their call centers together on the Vailhauquès site.
Affiliated private clinics
They have since been accompanied by private ambulance drivers and private doctors. “This platform allows each service to maintain its own identity while operating in a complementary manner” considers the General Administrator Eric Florès.
Every year, several hundred thousand calls (500,000 for Samu alone) go through this platform. “It is working well, all the players are here. We are happy to work together. This allows us to be effective in managing the intervention itself. testifying to Lieutenant-Colonel Aurélien Manenc (Sdis). “There are only twenty other CDAUs in the area and Hérault stands out for its excellent equipment and work. “ appreciates Kléber Mesquida.
The desire of all these players is now to bring a network of private clinics into this common approach.
2024-09-11 09:44:10
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