The Health Insurance site victim of a major computer failure

Big technical problem on Ameli this Thursday morning: it was impossible to connect to the Health Insurance site. “We are currently experiencing disruptions at our sites. Our technical experts are mobilized to restore the service as quickly as possible”, indicated for example the antenna of Haute-Garonne, apologizing for the inconvenience and inviting the insured to “repeat their connection later”.

“A computer failure has affected one of our technical centers and has disrupted the proper functioning of several of our online services in the past 24 hours,” admitted Health Insurance on Thursday late afternoon. And specified, without giving the cause, that “thanks to the work of the technical teams, access to these services is now restored”.

The breakdown was obviously able to be controlled, shortly before 2 p.m.: “Our site is available again”, indicates the Health Insurance.

“L’Assurance Maladie apologizes to the insured and healthcare professionals for the inconvenience caused. If some difficulties may remain, the teams are mobilized to resolve them as soon as possible, ”she communicates.

In the midst of a health crisis, the incident had consequences, doctors could not invoice for teleconsultation or issue work stoppages, for example. The problem seems to have started on Wednesday and health professionals were forced to fill out paper care sheets.