Buy one get one free? There is a woman in Qingdao, Shandong Province, China. A few days ago you bought a pair of jeans on the Internet. Unexpectedly, upon unbuttoning her pants, she found a pair of “original underwear” inside. It is impossible to go wrong, and she is not willing to apologize. In desperation, she had to return the product and complained to the platform, and the result was released.
According to the “Jiupai News” report, Meng Nu broke the news that she bought a pair of jeans online for more than RMB 300 (about NT $1,331). When she opened it, she found a pair of white lace underwear inside.He analyzed that he could return the product.Finally, the store sent the product back without careful inspection, so he immediately contacted customer service for processing.
However, the customer service insisted that the products will only be shipped after inspection, “There are 1 to 2 years of employees in the warehouse, it is 100% impossible for this kind of mistake”, and suspected that there may be errors in express delivery and suggested delivery Return the pants, give your money back. Meng Nu saw that the customer service was harsh and did not take the initiative to apologize, so she had to return the product and complain to the platform.
In this regard, the manager said that there has never been such a thing before: “E-commerce companies usually return and exchange more, but we all have inspections. Sometimes there is a small chance (problems ) and usually new pants are shipped,” and revealed that in this case, you can return the product for a refund, and the merchant will bear the freight and compensate 10 yuan, and urge the warehouse to strengthen inspections in the future.
