The new measure applies to all carriers in the Lufthansa group.
The flight crews of the aircraft of all Lufthansa Group airlines will stop welcoming passengers by saying “ladies and gentlemen” or “ladies and gentlemen”. To communicate with passengers, carriers choose a gender-neutral tone, such as “good morning” or “good evening”.
He informed Lufthansa of the decision German daily Bild. Lufthansa confirmed this step. “We want us to take everyone into account when addressing them. “ according to the DPA, a representative of Lufthansa said.
In addition to Lufthansa, the move also concerns Eurowings, Austrian Airlines, Swiss and Brussels Airlines.
According to Bild, neutral addresses such as “good evening”, “Welcome on board” or “good morning” will be used. The decision on the choice of address will be made by the flight crew leader on each flight.
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