“The operator will no longer be able to say that it offers 100 Mbit / s if the service runs at a 100-megabit speed for only one minute a day. That will no longer work,” Továrková told ČTK. The declared speed will have to be met by 90 percent of the day.
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The CTU wants to inform consumers about this before Christmas in an awareness campaign. According to her, the office does not want to go the way of sanctions from the beginning, but rather wants to draw attention. However, he already has information about companies that are deliberately not complying with the regulator’s regulations.
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Sad differences in speeds
The staff of the Office focused on the quality of the Internet connection already during the summer months. Even then, it turned out that the situation in the Czech Republic is deplorable. Real speeds are much lower than those advertised.
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In the control measurement, 16 percent of the connections showed a large deviation from the declared speed. In 36 percent of cases, it turned out that even customer connections were not able to reach the stated maximum speed. The reason is a reduction in bandwidth or a large distance from the control panel.
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“Therefore, the CTU considers it necessary to establish binding definitions of service quality parameters and deviations from the actual service performance so that providers can no longer entice end users to unrealistic connection quality,” the Office’s representatives stated earlier.
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According to them, end-users should have more relevant and clear information available for their decision on the choice of connection provider.
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In the Czech Republic, it offers access to the Internet via fixed networks of 2,055 operators and through mobile networks of 205 providers. Another 144 companies offer connections in both of these ways.
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