to the registry of agents.according to the commissioner,new ideas will helpdepartment to rebuild thetrust with the public.hope: with the pandemic thepossibilities of which familieshomeless get a shelterhave gotten worse.mariela salgado tells uscals are the barriers thatthey face.[sonido ambiente]reporter: life is not agame, how is your walk,that they undertook from theirshelter to meetwe,and tell us about the hardships thatthis Dominican mother passes by,single with her children and asick girl.homeless since November,They struggle to get their home.they wanted proof of addressfrom where I was staying,I gave it to him, Ithey rejected, I flew and sent themtests.reporter: they are asking youthe requirements, and they don’t help you?they don’t help me, they deny me.They tell me it doesn’t matterthat I know I have a roof,let it be on a floor sleeping,you are enough.reporter: yes beforepandemic was already difficult to livefor the homeless, now awith the process ofapplication to reach arefuge,Seún tells us the organization.there are barriers that havemade much more difficult, forexample, obtainingdocuments are difficultwhen physical officesThey are closed.reporter: to the percentage offamilies eligible to livein refuge they have collapsed,an analysis of thecollision for homeless.only 26%, 500 families ofthe 900 nominees in and mequalified to enter arefuge, compared to 50%reported in 2014.those who were lucky toget to that shelter …if it remains in the shelter, butcontinue to evaluate every 10 days,and it is very interesting forour clients, because if notare eligible for shelter,neither can they receiverental assistance.meanwhile the city respondedto univisón 41 news thatthey are seeing a reductionapplication historythanks to the moratorium oneviction som that during thepandemic have allowedfamilies that did not beforequalified for having a placewhere to stay can move toa shelter while doing theprocess to reapply.as a result, there are now morefamilies applying thatnormally they were not eligible.you can always call 311,but better go to oursection of links and numbers inour application,there you will find them allcontacts of organizations thatcan help you in this process
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