Adalberto Galvez, a 32-year-old construction worker, says he lost $ 220 (more than 4,800 crowns) when he tried to withdraw money from Chivo’s digital wallet. Dozens of Salvadorans shared a similar experience with a wallet named after the local term “good”. Few use this wallet daily.
“It took my money, but it didn’t return anything,” Galvez said. He has been successfully using bitcoins in another application for several months thanks to a small experimental project of bitcoin economics called Bitcoin Beach in the coastal city of El Zonte.
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According to Galvez, the funds left Bitcoin Beach’s bitcoin wallet, but he could not withdraw them from Chiva. According to him, no response to the complaint came. Problems with transactions and attempts at identity theft are also reported by others. The adoption of bitcoin in this poor country, where one in five families is dependent on remittances from relatives living abroad, but in some ways was rapid.
President Nayib Bukele says 500,000 people have downloaded Chivo’s wallet more than expected. About half of the population has it. In September, it was actively used by 2.1 million of the 6.5 million inhabitants of this Latin American country. One month after its launch, it has been used by 12 percent of consumers, according to the Salvadoran Foundation for Economic and Social Development.
The foundation, which interviewed 233 businesses across sectors, found that overall utilization was still low. 93 addressed companies stated that they do not use bitcoin.
“We are still not sure what benefits the government expected,” said Leonor Selva of the National Association of Private Enterprises, one of several business groups that is skeptical about the introduction of bitcoin.