“With the new video call service – says the director of the Revenue Agency Ernesto Maria Ruffini – it is now possible to book an appointment online and speak with an agency official directly from home or from where you are. It will therefore no longer be necessary to go in person at a counter nor queue “.
According to Ruffini, therefore, “communicating with the tax authorities becomes easier and compatible with the commitments of everyday life: a concrete simplification to meet the needs of citizens “. This new contact channel joins the existing telematic services by meeting” citizens who cannot go to the office but at the same time wish to have a direct dialogue with an expert from the financial administration “.
To set up a video call with a revenue officer just use the booking service active both on the Agency website and on the “Agenzia Entrate” App, select the topic of interest and choose the date and time. The request for an appointment can be addressed both to one’s own office of reference (by residence, registered office or place of registration of a deed) and to the one in charge of the file to be processed.
In this first phase there are three options available to citizens: “Acts and successions”, “Declarations and refunds”, “Tax code and duplicate health card“. The office will also be able to propose to the taxpayer an appointment via video call, if it is useful to close a file in a simpler and faster way (for example for further information following the presentation of some requests).
At this stage, any papers can be shared sent by email. It is important that during the videocall the user has all the documentation necessary for the provision of the requested service available.
The service of video call further expands the assistance by appointment introduced by the Revenue Agency in recent months for those who do not have the possibility to use telematic services, taking advantage of the new possibilities offered by technology. According to the data in the possession of the Agency, taxpayers are increasingly choosing the web as a method of communication, where the same services as the counter are guaranteed but with the advantage of being able to receive them wherever they are, without queues or waiting.
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