– It is pure fraud. They speculate on complicated systems and difficult signage, says Nicolay Aslaksen to Nettavisen.
Aslaksen and his family go up to a cabin on Blefjell every now and then. On the way, they have to go through one of Finter AS’ toll stations.
Finter AS is a parking and toll company that supplies solutions for the collection of tolls in Norway.
It costs NOK 75 to drive through the toll station on the mountain, and the car is registered using camera surveillance.
– You are told to go to their website to report how to pay. It must be done within 48 hours, says Aslaksen.
Do you have a tip about toll stations or other fees? Get in touch here.
If not, an invoice will be sent out. The fee is NOK 79 – four NOK more than the toll tax itself. In total, Aslaksen had to shell out NOK 154.
– It is an illegally high fee, he believes.
The first time Aslaksen drove through the toll station, he did not know how much it would cost to have an invoice sent. He only reacted when the bill arrived in the mail. Later, Aslaksen or other family members drove through the station again, and again forgot to register. He points to unclear signs with small print.
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– Does Finter an additional job
Finter AS, which operates YouPark and Youpark.no’s solution Norgesbom, says they only have an invoice fee of NOK 35.
– The total fee you refer to is not an invoice fee, but a total fee for not settling in connection with passage within 48 hours, says communications manager Mads Samdahl Weltz to Nettavisen.
The difference lies in whether you yourself request an invoice within 48 hours of passage, or whether you wait for the company to send you the invoice. If you wait, you get a surcharge.
– Users of the road who do not pay using one of our payment options impose a major additional job on Finter related to verification of the claim, posting of owner information, documentation handling and storage, says Weltz.
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– Norway’s most profitable menial service
The Financial Agreements Act states that fees must not exceed the actual cost of issuing and sending an invoice. But Finter believes their fee falls outside the scope as the fee has nothing to do with sending invoices.
The Consumer Council does not agree.
– The main problem is that Finter charges NOK 79 for something that costs them NOK ten or less to deliver. That probably makes invoice fees Norway’s most profitable disservice, says professional director Jorge B. Jensen to Nettavisen.
– Our calculations show that it should cost approx. ten kroner. This also applies to paper invoices where the car owner must be identified, adds Jensen.
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– Creates fee traps
More consumers contact the Consumer Council’s first line service regarding Finter AS, says Jensen.
– Overall, questions are asked about the company’s seriousness. More specifically, there are questions about the size of the invoicing fees, how the invoicing and collection takes place, short payment deadlines, poor signage and payment links that do not work, says Jensen.
– Unfortunately, Finter is not alone in creating fee traps for consumers. We see practices that are in breach of the Financial Agreements Act in the areas of parking, electricity, telecommunications services and even GP offices, concludes Jensen.
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– Many available payment options
Finter emphasizes that they have many other available payment options, such as single clips, payment links, payment cards and Vipps.
– We find that there are many payment options available to settle without incurring this fee and we see from the statistics that there are few who choose to settle for passes in this way, says Weltz in Finter.
2023-11-15 03:54:21
#toll #bill #mail #Pure #fraud
