The consumer forum – UFC-Que Choisir

We have a problem, currently in dispute with my insurer AXA, we requested and document for the termination of our car insurance, but we were surprised to receive an email the next day from the that I had requested the termination to the anniversary date, something that I had not done, I intend to let my new insurer do it with the Hamon law.

I therefore called my legal assistance, who told me to avoid a possible problem of confrontation insurance already canceled and my new insurance which cancels that this is a bug.
Especially since I had not requested termination, I had just said after that he told me to leave if you are not satisfied, we will do it but this is prepared with quotes then an appointment.
So I did the registered mail this morning, before my appointment with my new insurer on Tuesday.

Now my question is that there is no risk that it will be them who cancels, and therefore that I am placed on the file will act, especially since if this is the case the cancellations will cross this line.
What do you think?
The agency director is very upset. He told my wife, we are losing our service provider because of your dissatisfaction, he thinks more about their service provider in the case of their client who is wronged

They want more of us and we don’t want to leave either, after which I took my time to make quotes (since August I compared the insurances)

Thank you in advance for your response