The Consumer Council is open to hearing comments. Consumer protection works in 2024 – Council of Consumer Organisations

On October 10, 2024, Consumer Council together with Rangsit University Organize a forum to listen to opinions and satisfaction with consumer protection activities. from the Consumer Group Council Fiscal Year 2024, with a group of stakeholders involved in the activities of the Consumer Group Council, such as representatives of the Consumer Group Council. Policy Committee Sub-committee and various working groups appointed by the Policy Committee Representatives from network user groups in the public sector Government organisations, the private sector, the political sector, the academic sector (educational institutions), the media coming together in exchanging ideas. The aim is to use the results of the survey for planning. Develop and improve work according to the expectations and satisfaction of all relevant target groups to create a strong user community.

Saree Ongsomwang, Secretary-General of the Consumer Council Office Refers to operational results in 2024 and successes in consumer protection such as Assistance in cases filed by the Consumer Council on behalf of consumers and cases where consumers are sued by business operators. push for measures “delay money before transfer” pushes for a national pension law and cooperation with consumer groups in the ASEAN Plus Three region Reveals the problem of fraud in the era of the digital economy In addition to the that, the consumer protection base has been expanded to cover many areas throughout Thailand.

The Secretary General said that the past work has received good cooperation and support from many government agencies, but that many of the recommendations of the Consumer Council to government agencies have not received as many responses. consumer problems are complex Especially in the digital age where the number of people who are deceived or deceived continues to increase.

“Consumer problems are such an important problem, although the Consumer Council has people who know or can see the information that will be published, But it is still not complete and it is not enough for users make users aware of their rights.”

Bancha Pue-on, Office of the Consumer Protection Board (OCPB) Offer to communicate and explain to those who come to complain so they understand After complaining, what is the next step? Willing to propose operational guidelines in collaboration with the Consumer Council.

While Nannapatchasorn Technology Consumer Advice Lawyer Presents the problem of litigation where consumer problems are mixed. and making the society aware and familiar with the Consumer Council. Especially for workers in the justice process.

Media representatives Comment on that The Consumer Council should publicize the organization to make people more aware. and clarify roles Make the mission clear There are public relations media. Let the network group, which is the center, communicate in all areas.

to organize this feedback listening activity This is the first time. According to the plan, there will be seven more public hearings throughout the area. This is in accordance with the Act on the Establishment of a Consumer Body Council, BE 2019, Section 15 states that the Consumer Council listens to opinions and suggestions that benefit consumer protection. and developing the activities of the User Group Council