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Several Ouigo stations are located in Paris and in the Paris region (Marne-la-Vallée, Massy). To the north, Ouigo serves Lille, Tourcoing, Amiens, Reims. In the west and south-west, Ouigo passes through all the major cities: Rennes, Nantes, Laval, Le Mans, Angers, Saint-Pierre-des-Corps (in the suburb of Tours), Poitiers, Angoulême, Agen, Montauban, Bordeaux, Toulouse. In the south of France , you can travel with Ouigo to Montpellier, Nîmes, Marseille, Toulon, Draguignan, Saint-Raphaël, Cannes, Antibes, Nice, Aix en Provence, Avignon. Finally, going up to the east, Ouigo serves Lyon, Grenoble, Valence, Colmar, Nancy, Metz, Strasbourg.
Is it possible to travel by train abroad with Ouigo?
In 2021, from a city in France , it is not yet possible to go abroad with a TGV Ouigo. However, the company will soon be offering a Barcelona-Madrid train trip. The connections should begin in March 2021. Several Ouigo Spain trips will take place each day to reach Madrid, Zaragoza and Barcelona. The offer of Spanish destinations should then grow. Perfect offers to go on cheap holidays for a weekend in European capitals!
What luggage can I take for free with an Ouigo train ticket?
The Ouigo train ticket includes two pieces of luggage at no additional cost . The traveler chooses between:
two hand luggage,
or hand baggage + cabin baggage.
The dimensions of the luggage must comply with standards. To be transported free of charge, hand luggage will measure 36 cm high by 27 cm wide and 15 cm deep. Cabin baggage will measure 55 x 35 x 25 cm. Suitcases and bags must be placed under the seat of the traveler. Another piece of baggage that you can carry for free on Ouigo: your child’s stroller, provided you buy an Ouigo child ticket and within the limit of 2 strollers per reservation and per trip. The stroller must be left in the luggage space.
Can we travel with pets?
The Ouigo trip with a pet is generally authorized. Small dogs and cats travel free with Ouigo. If the animal weighs more than 6 kilos, it will be necessary to envisage a supplement of 15 euros per trip. Dogs over 6 kilos must be kept on a leash and muzzled. This rule applies to all category 2 dogs. However, certain pets are prohibited in the Ouigo TGVs . This is the case with dangerous dogs classified in category 1 and wild animals.
What are the OUIGO options?
To enjoy more comfort, the low cost railway company offers various paid options . The options are to be checked when booking the train. They can be added after booking, up to 1h30 before departure. Attention ! Once you have selected an option, you can no longer remove it or have it refunded.
Travelers who exceed the free baggage allowance, those traveling with bicycles, scooters and other bulky items should take theluggage option at 5 euros . To book a train ticket with a pet, you must pay an additional 15 euros per trip if the animal is large. You want to buy train tickets knowing that you have a quiet place ? You have to pay 5 euros. For a option taken, it takes 2 euros , and for theoption wifi it is between 3 and 5 euros. Finally, to receive information about the trip in real time, there is a SMS option which costs between 1 and 2 euros .
SEE ALSO: 14 great ideas to stop getting bored in the car
Do you have to download the mobile application to travel inexpensively with Ouigo?
You can book your trip on theOuigo mobile app . You can also book on the ouigo.com website. Via the Ouigo app, you will have direct access to tickets. By booking on the site, you will receive your tickets by e-mail, to download or print. You should know that no SNCF counter sells Ouigo tickets.
OUIGO boarding: why do I have to show up 30 minutes before the train leaves?
Also, be aware that you must arrive 30 minutes before the train leaves for Ouigo boarding . Are you wondering why you have to board the train so early? It’s well explained in the video below!
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VIDEO –
What is the cancellation and refund policy for Ouigo tickets?
In general, OUIGO train tickets are not neither cancellable nor refundable . However, it is possible to exchange train tickets and modify options. The traveler must make his request 1h30 before the scheduled departure. Everything happens directly on the ouigo.com site, in the section “Reservations” . Note that if you change the date of travel, you will be charged 10 euros for this service.
In exceptional situations such as in the context of the Covid-19 crisis, special measures may apply. For example, for trips scheduled until March 7, 2021, Ouigo reservations are refunded and exchanged free of charge. This exceptional rule applies if the request for an exchange of the Ouigo ticket or a refund is made 72 hours before the trip. A dedicated site has been specially set up: remboursement.ouigo.com .
Ouigo telephone: how to contact customer service?
Do you want to call Ouigo? Unfortunately, no Ouigo phone number exists. However, a Contact form allows to’write to Ouigo customer service for unanswered requests after consulting the FAQ.
Yes go, Wigo, Wego, Oouigo, Ouigio… what are the differences?
Ouigo, written as it is, is the only official low-cost TGV SNCF service. Oouigo, Oui Go or Wigo do not exist. They all relate to the same Ouigo SNCF service, but with a bad spelling. If you want to be sure to book your low cost TGV SNCF ticket, just one site: www.ouigo.com.
In summary: what are the advantages and disadvantages of Ouigo?
The main advantage of this service is that you can buy a train ticket at 10 euros . The trips take place throughout the day and night. The Ouigo app is easy to use and works well. Overall, the Ouigo TGVs are more punctual than conventional TGVs. When they are displayed on the site, Ouigo trains are guaranteed to run, which is not always the case with TGV SNCF.
On the other hand, in 2021, there are no TGV tickets for an Ouigo Paris-London, or an Ouigo Paris-Brussels. Ouigo trains do not have a bar or first class car. The free baggage allowance remains limited. Before booking and if you plan to pay for options, do the math to make sure that the final price of the Ouigo ticket does not exceed the price of a normal TGV.
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