/ world at this time information/ “The proposed new Ordinance of the regional ministry won’t resolve the primary issues that residents have with the water provide corporations, as a result of it doesn’t resolve the primary downside – about equity within the formation of water payments. Quite the opposite, new disputes and fights between neighbors will seem, because of this, I count on complaints to the ombudsman and different establishments to extend.”
That is what the ombudsman Maya Manolova stated on the public dialogue she organized on residents’ issues within the formation of water payments.
The aim of the discussion board was to look at and focus on the issues arising from Ordinance No. 4 of September 14, 2004 of the Ministry of Land and Water Assets on the phrases and situations for connecting customers and utilizing the water provide and sewerage techniques, in addition to the brand new Ordinance proposed for public dialogue by the regional division.
Manolova knowledgeable that the establishment receives a whole lot of complaints, through which persons are largely dissatisfied with the unfair further inclusion of “whole consumption” water consumption to their payments.
“There is a rise with every subsequent 12 months of those complaints, and in 2017 they’ve doubled in comparison with 2018. Extra exactly, the complaints acquired in 2017 are 488, together with, a big a part of them are collective, from complete settlements and from complete condominiums, with half of them referring to the “common consumption” expenditure. That is additionally the case in 2018, and within the first eight months there have been 313 complaints, of which 142 associated to “common consumption” bills, the general public defender emphasised.
Maya Manolova emphasised that the explanations for the formation of this expense are the dearth of particular person water meters, the presence of technically faulty measuring gadgets, the declaration of properties as uninhabitable through which water is definitely consumed, the failure to offer entry for actual studying of water meters, leaks, thefts, and many others. She additionally identified that the laws additionally permit for double cost of water obligations.
The ombudsman added that in each annual report on the establishment’s actions, these issues are indicated with particular suggestions to beat them, however even the brand new Ordinance of the Ministry of Regional Growth and Public Works won’t resolve this case, as a result of there is no such thing as a justice within the new method of distributing the water used, and {that a} steadiness will not be ensured between the pursuits of the residents and the water provide corporations.
“An important factor that’s lacking within the regulation is a change within the unfair precept that the bona fide client pays, along with his personal particular person water consumption and consumption, “whole consumption”, Maya Manolova summarized.
In line with her, the brand new ordinance preserves the vicious follow of not giving residents the chance to conclude particular person contracts with the plumbing operators, in addition to the dearth of contracts between the condominium and the plumbing firm, which is in violation of the Act on the Regulation of Plumbing Companies, in accordance with which “the approve common situations of contracts for the availability of plumbing providers to customers”, whereas the textual content with which the brand new regulation continues to deal is “publicly identified common situations”, which can once more be authorized with out public dialogue after announcement on the web site of the related plumbing firm .
Manolova additionally disagreed with the “equal” distribution of the extra price of “whole consumption” to every of the properties in a condominium constructing and gave the instance of an aged girl who lives in a studio house and should pay as a lot as a household of 5 in a three-room house house or business premises.
“The Ordinance additionally has texts that may create stipulations for lobbying. For instance, the dedication of all residents to have the ability to place solely and solely water meters on distant reporting any longer. I believe that the query of how a lot that is obligatory in small settlements is debatable, the evaluation of how these gadgets for distant studying in district heating techniques work doesn’t result in clear conclusions,” Manolova stated categorically.
In the course of the discussion board, each residents and client organizations expressed their opposition to the brand new regulation, because it “won’t resolve the issues of excessive payments”.
The supervisor of block 200 of the Krasno Selo quarter, whose residents lately acquired payments between BGN 1,700 and BGN 3,000, acquired a public apology from the chief director of Sofiyska Voda and the peace of mind that they are going to be corrected after the extra inspection of their case.
Malina Krumova, the deputy minister of MRR, said that every one proposals shall be fastidiously thought-about and brought into consideration within the new regulation.
The dialogue was additionally attended by Vyara Kostova from the Fee for Shopper Safety, Adv. Elena Gotseva from the Bulgarian Nationwide Affiliation “Lively Customers”, Dimitar Dekov – Chairman of the Affiliation for Authorized Help to Customers, Eng. Emil Georgiev – Government Secretary of the Federation of Customers in Bulgaria, Anjelika Tsokova and Georgi Hristov from the Civic Motion “Dnes”, Emil Zlatkov and Vangel Tsilev from the Bulgarian Shopper Heart, Eng. Georgi Vladov – vice-chairman of the Union of Waterworks Operators within the Republic of Bulgaria and supervisor of Vidin Waterworks, Vasil Trenev – govt director of Sofia Water AD and his colleague Lyubomir Filipov – director of “Strategic and companion tasks”, representatives of water provide operators from Blagoevgrad, Shumen, Yambol and dozens of residents.
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