In Germany, e-bike riders are particularly satisfied with eight providers of corresponding e-bike insurance. This is the result of the study “E-Bike Insurance 2023” by the Cologne agency Servicevalue in cooperation with “Focus E-Bike”. In it, she examined more than 2,000 consumer judgments on 26 e-bike insurers.
It was about the four aspects:
- product offering
- customer service
- customer communication
- Price-performance ratio
Eight insurers each achieved the overall rating of “very good”; here they are (in alphabetical order). Those who performed very well in all four aspects are marked with an *):
- ADAC insurance *)
- Ammerland insurance
- See *)
- Ergo
- driving safety
- hipster *)
- SV Savings Bank Insurance *)
- Wert guarantee *)
The following insurers scored “good”:
- Andsafe
- bikmo
- Enra
- GMO insurance
- HDI
- Neodigital
- Signal Iduna
- WGV
Customers were particularly satisfied with how varied the offers are and how binding the statements are. Customer loyalty, on the other hand, can be rewarded better, it is said. And here and there, insurers could also improve their offers themselves.
You can find out more about the results of the study and the study itself download or order here.
