23:06
Saturday 27th August 2022
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Textbooks – Muhammad Obaid:
Lieutenant Basic Mohamed Abbas, Minister of Civil Aviation, stunned an Egyptian passenger, Ahmed El-Mahlawi, with a telephone phone on his arrival from overseas, right after his baggage had been weakened at Cairo Worldwide Airport. Involving him and the minister on a private Fb web page.
Al-Mahlawi said on “Facebook”: “Yesterday I arrived at Cairo Intercontinental Airport on an EgyptAir flight. I straight away went to the airline’s airport baggage attendant and described the accident to confirm the ailments. I also filed a complaint with the administration of Cairo Intercontinental Airport, so I left the airport to go home.
Al-Mahlawi ongoing, when I acquired straight residence, I got a contact from an (not known) quantity and when I opened the call, the speaker instructed me by letter: “Dr. Ahmed Al-Mahlawi is with me – I answered yes, he regretted it. He explained to me this to you, Lieutenant Normal Muhammad Abbas, Minister of Aviation “, and I deeply apologize to you for what took place to your suitcase. And “I have offered orders to EgyptAir officials to indemnify you for what took place, monetarily and morally, since our target at the Ministry of Aviation and EgyptAir (the countrywide airline) in the light of the indications of the Egyptian state and the directives of the President is the fulfillment and happiness of buyers and all sellers and to present the Egyptian citizen with a service of the greatest international quality “.
Al-Mahlawi stated that following closing the get in touch with, I obtained a few calls from a few EgyptAir officers, particularly (Ayman Al-Hakim, Director of Grievances Section, Laila Fahmy, Director of Purchaser Assistance, and Ahmed Abdel-Mardi , director of baggage company), and everyone informed me that the business deeply apologizes to you for what took place and that the company will compensate you. Any compensation that satisfies you materially and morally, regardless of what it is, and the most essential detail is the satisfaction and joy of EgyptAir Customers.
Al-Mahlawi included the lesson uncovered: “Egypt is genuinely changing for the improved, and it has never happened before in any nation in the world that a minister calls himself a citizen inside minutes of submitting his criticism to apologize to him .. This shows that the political management of Egypt during the era of President Abdel Fattah El-Sisi is unique from any era. “It went on and lifted the slogan of the Egyptian citizen initially, eternally and at any time.”
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