Home » Business » The auto giant that replaces touch controls with old physical buttons on the steering wheel: “This is what customers want”

The auto giant that replaces touch controls with old physical buttons on the steering wheel: “This is what customers want”

Wednesday 26 October 2022, 03:40

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Volkswagen decided to go back to active physical buttons steering wheel 3 years after introducing haptics. The first model to benefit from this change could also be the next Golf restyled model.

Currently, a good part of the models machinery of the German house were equipped with tactile controls on the steering wheel, but Volkswagen customers were not satisfied with those controls and criticized them on social networks and specialized forums.

Volkswagen took customer dissatisfaction into account by announcing that it intends to bring back physical buttons on the steering wheel in future models, as Thomas Schafer, the head of the German brand, said. He posted a message on LinkedIn announcing the removal of the touch controls from the steering wheel.

Thomas Schafer said Volkswagen is strengthening its portfolio and design, working to create a new simplicity in the way vehicles in the range operate.

Schafer referred to the return of the steering wheel with physical buttons. “This is what they want customers from a Volkswagen model, “added Thomas Schafer in his LinkedIn post, he writes promoter.ro.

All the other tactile controls in the passenger compartment will remain unchanged, only those on the steering wheel will be replaced by the old physical buttons.

Adjustment temperature from the inside it will remain the same as before, for example.

Most likely, the first model to receive a steering wheel with the old physical buttons will be the next restyling of the Golf, which is expected to be officially presented during the next year.

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