In the wake of the provisions on anti-Covid distancing measures, the Revenue Agency renews the methods of accessing its services, planning the offer of a new virtual counter.
The anti-Covid measures of the Revenue Agency: how the 4.0 counter works
Remote assistance and video consultancy are among the tools with which the Tax Authority wants to modernize the use of its services and change the interaction with users, in compliance with the indications on distancing to safeguard the health of citizens.
It would be a 4.0 tax office, the project that the officials of theRevenue Agency are developing to meet the new needs made necessary by the epidemic, which minimizes the queues and limits the circumstances in which it is necessary to physically go to the tax officesThe.
In this new system, a booking telematics to book the appointment online even if the deed is due, to be made a few days before, but also on same day.
Furthermore, a plan is being studied to improve the way of video conferencing in the field of investigations to discuss with taxpayers in the pre or contradictory phases.
The anti-Covid measures of the Revenue Agency: the new provisions
These are all elements anticipated between the lines of guidelines sent by the director of the Revenue Agency Ernesto Maria Ruffini to the regional directorates in preparation of the 2020 budgets, where it was invited “to ensure the carrying out of activities by favoring the remote mode, in order on the one hand not to solicit physical travel by taxpayers and their representatives, as well as employees. “
“The operating methods such as certified or ordinary e-mail for sending documents, the use of telephone or video conferencing – continued the communication -, will facilitate as much as possible theremote interaction with citizens both in the request phase and in the processing phase of the same, especially in operational areas such as those connected, for example, to requests for rulings (ordinary, cooperative compliance, new investments and patent boxes) “.
– .
