Thailand Post Co., Ltd. reveals that the year 2020 has the volume of transportation jobs Total of more than 2,400 million pieces, ready to point in 2021, accelerate the business to compete in terms of technology development that focus on reducing costs and increasing transport capacity. Personnel to have diverse skills Service focused on greater convenience and value Including reaching the needs of all generations Build partnerships with other businesses In addition, the organization’s direction and goals are aligned with Thai people forever.
Mr. Kalong Sapsa-at Chief Executive Officer Acting director President of Thailand Post Co., Ltd. said that in the year 2020, the transport and logistics business In Thailand, the growth and competition continues to increase. With the benefit of e-commerce This has resulted in people in all regions choosing to deliver products with a wide variety of couriers. For the Thai Post, it was found that this year there were various types of parcel, mail and postage transportation. A total of more than 2,400 million pieces, overall still considered satisfactory. Due to the price competition factor The market share with the growing number of service providers And various communications That has been transformed into digital channels
“Operation of Thai Post, a state enterprise under the Ministry of Digital Economy and Society, in addition to general public customers who use Thai Post Service It can be seen that both government agencies And the private sector can take advantage of the potential of the Thai Post Office To carry out various activities In various fields Either way to help transport medical equipment without the cost of delivery. To distribute aid to all social units during the COVID-19 epidemic, helping to transport good goods from enterprises, communities and farmers across the country through websites. Thailandpostmart Especially fruit and agricultural products that cannot be exported to foreign countries. Due to the epidemic factor of COVID-19, there are also projects aimed at spreading opportunities to society, such as the Postal Program? reBOX Change the box to New Year 2021 by the Thai Post received more than 71,200 kilograms of unused boxes / envelopes from Thai people to forward to SCG Packaging Public Company Limited to convert into a set of tables and chairs sent Give as a New Year gift 2021 to 220 Border Patrol Police Schools nationwide. All of which have been delivered on December 2, 2020, where the students are happy to receive New Year’s gifts from the elders. Thai people across the country As well as establishing alliances with private businesses and government sectors to extend the resources of each other for mutual benefit of both parties “
Mr. Kalong added that in 2021, the Thai Post expects the transportation business to remain competitive. Intense continuous Whether it is a service provider Both public and private companies that will enter this business together with price competition Quality of service, etc., Thailand Post has therefore adjusted in various important areas as follows.
- Technology Thailand Post accelerates the adoption of technology to facilitate more in order to increase the full range of domestic and international transportation capabilities. Including technology that will Create experiences and direct benefits for users, such as installing automatic vending machines to reduce time. Waiting for service at post offices such as Chatuchak Post Office Phasi Charoen Post Office Bang Khun Thian Post Office, for example, installed a smart post box that could alert local post office to pick up as soon as someone dropped it. Increased number of automatic sorting machines to support e-commerce items to the destination. Use a temperature controlled transport vehicle to maintain the quality of the product from farmers to the destination. Use cars and electric motorcycles to carry things. As well as a plan to develop Account Credit Email confirming important documents Through electronic channels, etc.
- Personnel, Thai Post has a strength in personnel that over 40,000 people can access Covering all areas in Thailand By developing potential Extend the skills of the personnel to have various abilities. Quality is the same standard Supporting services in the digital age in line with the lifestyle of the new generation of Thai people.
- The service focuses on facilitating the service users everywhere. Any time through digital platforms such as LINE OA that can track the status of your belongings. Find a local post office Create a label Including calling the pick-up service
- Alliances focus on operating under the concept “Thai Post Business Alliance” to bring the strengths of both public and private organizations to create economic and social benefits together In the past year, operations have already begun, such as joining Wreaths to weave merit by Carenation, a collaboration between AIS, to send SIM cards to Thai people nationwide. Cooperation with Thaicom to install Digital Service Kiosk system to support ID card reading. Identity verification camera (eKYC) for important transactions, etc.
However, from the evaluation of the brand image “Thailand Post” Year 2020 surveyed sample groups nationwide. Both customers using the Thai Post Service And other users of the transport service found that the public customers trust the brand “Thai Post” at the level of 92.5%, which thank customers People who love and believe in the Thai Post Which will continue to develop To increase service efficiency to occur continuously. Ready to support and help Thai society to maintain a warm, friendly and close relationship Alongside with Thai people forever, Mr. Kalong concludes
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