The electric car manufacturer Tesla has given an official answer to last week’s news agency Reuters the published material, in which Tesla was accused of unfair commercial practices, that is, the manufacturer knew about the high risk of defects in suspension parts, but when the suspensions broke, the cars were not repaired under warranty and customers had to part with the amount of the lawsuit. Tesla has now launched a counterattack by accusing Reuters in fabricating the material.
Tesla usually does not respond to various media publications and the automaker actually does not have a working public relations department at all – it stopped working in 2020. Before publishing your article Reuters have tried to contact Tesla for comment, but have been unsuccessful.
A statement was published on the automaker’s account on the “X” platform, saying that Reuters a publication with a misleading title, which continued with false and incomplete information about what happened. Tesla representatives try to refute the facts mentioned in the publication, saying that the cars are equipped with an advanced telemetry system that allows predicting and detecting various car defects. in the same way Reuters are criticized for generalization, that is, Tesla believes that these specific customers present a one-sided view and thus the media generalizes the situation in the relationship between the car manufacturer and the customer.
It should be added here that in order for the opinion not to be one-sided, Tesla should have answered the journalists’ questions instead of burying his head in the sand and waiting for the publication. Their response in a public statement is classically generic, saying something to say nothing but more than nothing.
After this Reuters at the time of the publication of the article, many websites were full of comments from Tesla owners, in which they talk about their troubles with the repair of suspension parts. They can also be read by the media Electrek in the comments section, this medium is said to be highly complimentary of Tesla. Of course, not everyone’s suspension breaks, but the problem seems to be quite widespread. Tesla bowed to pressure from Chinese regulators and authorities to issue a recall for specific suspension parts, but it was only done there – the recalls did not follow in the US and Europe.
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.
This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s…
— Tesla (@Tesla) December 27, 2023
2023-12-29 09:30:00
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