The Chinese language on-line platform ‘Temu’ doesn’t adjust to European shopper security laws.
This was discovered by 17 European Client Unions – members of the European Client Federation (BEUC) – together with EKPOIZO, who right now filed complaints with the competent nationwide supervisory authorities towards the Chinese language on-line market Temu, which is rising quickly in Europe.
As said in an announcement by the High quality of Life Customers Union (EKPOIZO), the platform doesn’t defend customers by way of EU safety guidelines. As well as, it makes use of manipulative practices that violate the regulation, thereby stopping customers from making an knowledgeable determination within the context of transparency. BEUC forwarded a related grievance to the European Fee.
The complaints
Intimately, the complaints spotlight the next: It’s vital that merchandise offered in offline or on-line marketplaces, whether or not European, American or Chinese language, are secure and compliant with European regulation when directed to European customers. Specifically, Temu, which has over 75 million month-to-month customers within the EU, typically fails to tell customers concerning the service provider promoting their merchandise via the stated platform, thereby failing to adjust to the principles for the protection requirements of its merchandise. EU. It additionally gives inadequate details about the proposed methods and how you can use the totally different standards for the particular merchandise it recommends via its platform. Lastly, the web market is rife with manipulative strategies akin to darkish patterns so as to direct customers to spend greater than they might initially like and unfairly and deceptively complicate the method of deleting their account.
Due to this fact, the Temu on-line buying software doesn’t defend customers and violates EU regulation. for Digital Companies (DSA).
Particularly:
• Doesn’t present ample identification of retailers promoting their merchandise on its platform.
• It makes use of manipulative practices via the usage of varied methods (“darkish patterns”), whereas the best way it recommends its merchandise is opaque.
The above violations of European laws on on-line content material add to the considerations already expressed by Client Associations relating to the protection of the merchandise offered. Specifically, the Associations have just lately raised inquiries to the web platform Temu relating to the compliance and security of the merchandise it sells to customers. For instance, the Italian shopper group “Altroconsumo”, which is a member of BEUC, present in October 2023 that, 9 out of 13 cosmetics examined and bought on its platform both didn’t embrace the record of components they indicated on their packaging , or they contained solely part of them. Additionally, the German Client Group ‘vzbv’, a member of BEUC, believes that Temu violates shopper regulation via the deceptive method it presents its product evaluations and worth reductions.
In conclusion, the Client Associations name on the related nationwide supervisory authorities to take motion and instantly examine the non-compliance of the European laws on on-line content material and digital providers by the TEMU on-line platform, so as to make sure the rights of customers with a view to a safer and a extra open digital area, offering safety of their elementary rights and entry to high quality digital providers.
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