Telepass was ordered to pay one € 2 million fine for engaging in an unfair trade practice. Telepass SpA and Telepass Broker SpA committed the infringement during the distribution of insurance policies RC Cars via the official Telepass app without adequately informing Family and Viacard customers sure methods of collecting and using data and methods of selecting quotes.
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A little background: the official Telepass application includes the TPL section through which it is possible to request a quote and sign the policy. The payment is debited at the end of the month from the account associated with the Telepass contract. The advertising message on the main screen emphasizes the simplicity and speed with which it is possible to conclude transactions, while the details on the processing of personal data can be viewed by clicking on the privacy policy at the end. of page.
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At the end of the AGCM investigation procedure, it appeared that the two companies:
have shared information about their users with insurance companies and intermediaries – with whom they have entered into contracts for the distribution of policies – without having sufficiently informed them of the collection and use of their data, including at commercial purpose.
More specifically, the conduct in question concerns:
- Information provided when submitting the service: Telepass advertised the service with an emphasis on simplicity, speed and convenience, but did not inform customers that personal data was being used for business purposes that went beyond why it was had been acquired, namely the estimate of the policy;
- Role of policy providers: Telepass did not specify that certain subjects listed in the application were mere intermediaries acting on behalf of unidentified insurance companies;
- Quote selection criteria: users were not sufficiently informed about the parameters and criteria for choosing the quote, data deemed essential for an informed subscription.
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For the sake of completeness of the information, it should be noted that theThe Telepass application has been updated to correct deficient aspects. For example, information on the role of providers and how to choose policies can be reached via the link “Find out about partners and how the quote is selected“Which appears on the main screen of the TPL section:
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For prior conduct, however, Telepass will have to pay the fine of 2 million euros.
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