Life Center / Reported by Shi Yuyun
▲ A hot spring hotel in Yufuin, Japan sighed, “Taiwanese tourists in their minds are not like this.” (Photo/provided by the hotel)
A hot spring hotel in Yufuin, Japan complained that at the end of last year, a Taiwanese tourist surnamed Li reserved a single-family room for 2 nights on January 20 through a Japanese reservation website. It appeared that the order of about NT$56,000 was lost, and the hotel suffered losses. He lamented “Taiwanese tourists in my mind are not like this”, which aroused heated discussions. In this regard, the parties also restored the situation at that time.
The hot spring hotel operators were disappointed. On December 8 last year, a Taiwanese tourist surnamed Li booked a single-family room for 2 nights from this highly rated hot spring hotel through the booking website. It was past the check-in time on the day of the day, and Li Nan and his group did not show up.
▼▲Taiwanese tourists booked a single-family room for 2 nights on January 20. The check-in time was past on the 20th, but the group did not show up. (Photo/provided by the hotel)
The hotel owner made a phone call through email, but the other party never responded. In the end, all the precious ingredients had to be thrown away. The hard work of the staff and the order of nearly 240,000 yen (about NT$56,000) were wasted. The loss was more than the monthly salary of an employee more.
Ms. Yatsushiro, an employee who grew up in Taiwan, posted a message through a friend and pointed out that the hotel has never encountered such Taiwanese tourists in the 13 years since its operation. After the 311 earthquake, the guests from Taiwan were treated as if they were family members. A little thought made by friends from Taiwan.
The operator said: “I had a very good impression of Taiwanese customers, but now I am very disappointed, and I feel very angry and shameful. I can’t understand why Taiwanese people would do this.”
According to the “Liberty Times” report, the person concerned restored the situation at the time, saying that he booked a hotel through the Japanese Jalan website, but did not receive a confirmation letter. He thought that the reservation was not successful, so he made another reservation for another hotel. He did not see it until January 19. Check-in notice, reply directly that morning.
The person concerned explained that he was using a network card during his stay in Japan, so he could not answer the phone. He did not receive a reporter’s inquiry until he returned to Taiwan on the 22nd. He immediately contacted the hotel to discuss compensation matters, and explained that he did not intentionally cause the loss. He had already made an appointment to discuss it on the 23rd. Compensation details.
