According to a survey conducted by HBR Analytics Services in collaboration with Tata Communications, 94 percent of respondents believe consistently positive customer interactions are very important to business success in their industry. However, only 38 percent of respondents say their company is very successful at this. The survey also highlights some of the obstacles that … Read more
A current study by market and opinion research institute Yougov on behalf of Enreach examines the pervasiveness of AI technologies in companies’ customer communications. The results confirm the importance of artificial intelligence in customer service and the high interest in AI technologies in this area. As part of the study, around a third of the … Read more
Robin Özkan is one of many who have told Nettavisen about their experience at Elkjøp. Believing that he would get a discount and free subscription to a streaming service with the purchase, Özkan’s purchase ended up being more expensive than he was promised. Be notified of the latest news: Get the Nettavisen app iPhone and … Read more
The American software and technology empire Microsoft Corp. is cooperating with the “Be My Eyes” application company to help the blind and visually impaired, to facilitate these users’ access to the company’s customer service. Be My Eyes was founded in 2015 and developed its application that connects the visually impaired with sighted volunteers who can … Read more
A man from Mainland China purchased a car on an online shopping platform and received a stuffed white goose a few days later. (Picture/reproduced from Xiaoxiang Morning News) A man surnamed Zhang from Lianyungang City, Jiangsu Province, mainland China, spent 2,799 yuan (the same below, approximately NT$12,000) on an online shopping platform on the 7th … Read more
Colombian tycoon takes over Metropolitan Bank (Illustration, Reuters) [Financial Channel/Comprehensive Report]The troubled British Metropolitan Bank (Metro bank) will be taken over by a Colombian tycoon. Metro Bank announced on Sunday that it will raise 325 million pounds (approximately NT$12.769 billion) in capital. The equity financing will be financed by Metro’s largest bank. Spaldy Investments, a … Read more