BELLEVUE, Wash. (AP) — Customers of the mobile operator T-Mobile US Inc. reported widespread service outages in the United States Monday night, according to specialized websites.
Postings on Downdetector.com and Product-Reviews.net indicated outages in T-Mobile service in various areas of the country. Many Twitter users also reported problems.
Numerous user posts indicated that their service had switched to “SOS mode”, meaning they were not directly connected to a network but could make emergency calls.
T-Mobile’s president of technology, Neville Ray, issued a statement about the outages on Twitter early Tuesday.
“We have seen significant improvements and are operating at near normal levels,” Ray said. “Our teams continue to follow up and we greatly appreciate everyone’s patience. We apologize for any impact this issue may have had on our customers.”
The company did not immediately provide details about the reason for the outage or its scope.
Downdetector.com posted a tracking graph of service complaints over the previous 24 hours that indicated a spike of more than 69,000 reported outages in a two-hour period.
The comments posted to the web were from users in Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas, and Washington.
Similar complaints on Product-Reviews.net came from some of those same states, as well as Alabama, Connecticut, Idaho, Minnesota, New York, Nevada, and South Carolina, among others.
Many messages indicated that the service had been restored.