Business Swiss: Consumer protection demands money back for customers

Swiss: Consumer protection demands money back for customers

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Many Swiss customers have been waiting for the refund of their canceled flight tickets for months. Now consumer advocates are also demanding: “Swiss has to deal with delayed repayments immediately!” This is in a media release from the Foundation for Consumer Protection in Bern. Specifically, it says: “We expect payments to be processed within six weeks.”

The reason for the dramatic appeal: Swiss will soon receive a federal rescue package of over CHF 1.5 billion in state-guaranteed loans. Consumer protection finds reason enough that the airline pays its debts to customers. After all, state money is also tax money.

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