TEMPO.CO, Jakarta – PT Suzuki Indomobil Sales (SIS) presents the Suzuki Workshop Alert program for the 2023 Lebaran homecoming period. Suzuki Alert Workshops are located at 65 points spread across the islands of Sumatra, Java and Bali which can be utilized by Suzuki users who are going home using the land route.
“We want to provide comfort and safety on the Lebaran homecoming trip for customers along the homecoming route,” said Hariadi, Assistant to Service Dept. Head of PT SIS in Jakarta, Friday, 14 April 2023.
According to Hariadi, customers don’t need to worry if their vehicle experiences problems, because Bengkel Siaga Suzuki can help with vehicle repair services quickly, easily and is supported by skilled technicians.
This year’s Suzuki Workshop Program will be present along the Sumatra-Java-Bali route with 55 Standby Workshops for cars and 10 Standby Workshops for Suzuki motorcycles. This Suzuki Standby Workshop will start operating and can be used by customers from April 19 to April 27 2023 for 12 hours every day, and specifically for 29 Car Workshop outlets, of which will operate 24 hours.
Customers will be directly served by experienced technicians and spare parts officers to support technical activities.
Customers who take advantage of the Suzuki Standby Workshop program will get 23 items of vehicle inspection service for free and in accordance with Suzuki standards. If necessary, vehicle repair and replacement spare parts can also be done directly at the Suzuki Standby Workshop.
In addition, customers can also take advantage of other facilities such as a comfortable rest room equipped with ta’jil and snacks, a prayer room, kids cornereven customers can also get souvenir for free. Customers can also access information about conditions dealer as well as information related to the return route.
For Suzuki vehicle owners who experience emergency conditions while traveling, such as a flat tire or problems with the engine but are far from the Suzuki Standby Workshop location, they can take advantage of the Suzuki Emergency Roadside Assistant (SERA) service.
By using this service, Suzuki car owners can get the service Towing and Service car. Especially for customers who are still in the warranty period or under 3 years can get service Towing for free.
“We hope that the Suzuki and SERA Workshop Alert programs can provide a sense of calm and comfort for our customers when traveling back and forth to Eid,” concluded Hariadi.
There is no Suzuki Homecoming Post
Suzuki Indonesia does not provide special Homecoming Posts which are usually placed at certain points such as Rest Areas on toll roads which are usually the main route for homecoming.
Hariadi said that the reason for the absence of the Suzuki Homecoming Post in the Rest Area was due to various considerations. One of them is the customer waiting time when entering the Mudik Post in the Rest Area is very limited. Meanwhile, the time for travelers in the Rest Area is limited to only 30 minutes. “This consideration is what we consider to be ineffective for the Homecoming Post in the Rest Area,” said Hariadi.
He added that if Suzuki users experience problems with their vehicles on toll roads, they will be handled by them Suzuki Emergency Roadside Assistant (SERA) service and directed to go to the nearest repair shop if further service is required.
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