The operator offers a new assistance service. After Face to Free, the Free Mobile, Facebook, Twitter or 3244 chatbot, a chatbot, called Freebot, is now available on WhatsApp.
After the chatbot on its Facebook page, and another intended for its mobile subscribers accessible on its site, Free assistance now offers a chatbot on WathsApp, the application used by 20 million French people and offering other advantages for subscribers, and on which the Free Helpers have already offered an assistance service for Freebox subscribers since last March.
Free explains that Freebot was designed for the mobile world. He is able to answer questions from Free Mobile subscribers, but also questions about offers and the various services offered. This service is integrated today on the WhatsApp channel of Free and soon to replace the Mobile Chatbot positioned in the online help of our mobile subscriber contact page,
Freebot Mobile is programmed to answer questions that do not require a file analysis. The advantage of a chatbot is to be able to respond 24/7 to be in the immediacy of the conversation and in fluidity. The Free Chatbot is constantly learning thanks to the requests of its interlocutors. Free tells us “That it has redesigned the response strategy of the old Chatbot Mobile by providing new features and extending the scope of support for subjects. When the mission of its predecessor was to direct its contacts to the assistance sheets, our new system responds directly to the questions asked. Soon he will even be able to make jokes! “
To access this means of communication, you will have to go to the “Contact us“, Accessible by scrolling down the home page of the Free website. Indicate whether you are a Freebox or Free Mobile subscriber or not yet, then several ways of contacting are available to you. .
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