What else do passengers have to endure?
The chaotic summer with long queues at the security checkpoints, missed flights and lost suitcases is still fresh in our memories – the game starts again in February of all times with little traffic.
First the Bagger Panne, which brought almost the entire Lufthansa flight schedule to a standstill. Then next Friday again Verdi strikes. And the bitter part: passengers hope in vain for a 250-euro compensation for delayed or canceled flights!
Because Lufthansa cannot be held responsible for the damage to the fiber optic cable.
That’s what the expert says
When asked by BILD, Julián Navas, expert at air passenger helper AirHelp, explains: “Due to the global failure of the IT systems, there are currently numerous delays and flight cancellations at Lufthansa and its subsidiaries Brussels Airlines, Austrian Airlines, Swiss International and Eurowings. Since this is a technical error outside Lufthansa’s responsibility, the passengers have no claims for compensation in this case.”
In the morning, Lufthansa still assumed that it was responsible for the IT glitch. Navas said in a first statement: “Because this is a technical error – and not an exceptional circumstance such as severe weather or medical emergencies – the airline bears responsibility for it. This means that all affected passengers are entitled to compensation payments of up to 600 euros.” This regulation is now obsolete due to the excavator damage.
The situation with the announced Verdi strikes looks similar. There is no compensation here either. It would be different if ONLY Lufthansa pilots or ONLY Lufthansa cabin crew went on strike.
Passengers are frustrated
No wonder many passengers at Frankfurt Airport were at a loss and frustrated!
Stefan Wenzel (51) wanted to go to Cairo – and couldn’t get away because of the Lufthansa chaos
Stefan Wenzel (51), stove builder from Partenstein (Bavaria): “I don’t know if I’ll come to Cairo. But what should I do? If it doesn’t work, it doesn’t work. I’ll take a taxi home again and hope to get more information.”
“I’m pissed off!”
Model Linda Nobat (28) wanted to go to an event in Hamburg
Linda Nobat (28), model from Hanau (Hessen): “I want to go to an event in Hamburg and nothing works here anymore. Now I have to take the train. I’m pissed off! It messes up the whole flow of time.”
“We just got an email”
Steven Boyce (55) wanted to go to Venice Carnival with his wife
Steven Boyce (55), US Army from Mellingen (Thuringia): “My wife and I wanted to go to Venice for the carnival. We’ve been waiting for three hours and just got an email describing the problem. Now we check trains and rental cars.”
These rights continue to apply
Affected passengers are entitled to alternative transport if the delay is three hours or more. The rebooking to another flight must be implemented by the operating airline itself. Domestic German flights can optionally be transferred to a train ticket. It is important that passengers keep the receipts for train tickets or other means of transport so that they can bill Lufthansa for the costs.
There are strikes at the airport on Friday
Hamburg, Stuttgart, Dortmund, Hanover, Bremen and the Lufthansa hubs in Frankfurt and Munich are to be on strike on Friday. An emergency service agreement had been made for the government flights in connection with the security conference in Munich, the spokeswoman said. The government planes would be dispatched while other conference attendees would have to find alternative travel options.
What did you experience? Write to [email protected]
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