Cleaning the streets of Malaga It has been, for years, a recurring topic of conversation, criticism and political debate. Both with the public-private model of the previous municipal cleaning company Clean up As currently, in the municipalized limasam. This week, the Urban Services Observatory (OSUR) has published its fourth urban services satisfaction barometer, which confirms that this municipal service, street cleaning, still has a lot to improve from the point of view of the perception that he have the citizens. And it is that it is the only service of all those evaluated that has more negative opinions (34% dissatisfaction) than positive ones (32% satisfaction). Compared to the previous barometer, that of 2019, Malaga recovers the number of satisfied from 2018, going from 30 to 32%, while the national average is 52%. As for the dissatisfied, it also decreased from 44% to 34%. Despite the fact that no aspect of street cleaning analyzed approves, the cleaning of the sidewalks and nearby streets is the best valued point, with 35% satisfaction. On the contrary, and in accordance with the national trend, cleaning pet excrement is the worst valued aspect, with only 14% favorable opinions and 40% unfavorable.
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For Lorenzo Dávila, general director of OSUR, “the people of Málaga approve of their public services, although they are heavily penalized for the street cleaning service in which remunicipalization does not seem to have given great results. However, they are still below some previous edition, although it maintains the type in the services of water supply and public transport”.
Malaga approves its municipal public services with 54% satisfaction, the same rating it obtained in 2019, and below the national average (63% acceptance). This is reflected in the data from the IV Urban Services Satisfaction Barometer, carried out by the Urban Services Observatory (OSUR). The service that obtains the best rating is the water supply, which is 2 percentage points below the national average.
He care of green areas and conservation of public spaces and sports facilities It is the service that improves its perception the most, compared to 2019, and goes from failing to just passing. With these results, and because the scores of the analyzed cities have dropped across the board, Malaga is ranked 18th, tied with Valladolid.
Analyzing each service in detail, the water supply is the one that most satisfies the people of Malaga, with 72% support. It equals its result with respect to the previous analysis, and the national average is 2 percentage points, which is 74%. The aspects most valued by those surveyed and, in fact, the only ones that manage to reach approval are: operational management (pressure, continuity of service, operation of the counter), with 57% approval, and the customer service of the company that provides the service, with 59% favorable opinions.
The second service in order of valuation is the public transportation, with 65% satisfaction, which increases the result of 2019 by 2 percentage points, and is 5% above the national average. The state of cleanliness and conservation of public transport vehicles is the most valued aspect, with 60% satisfaction. It is followed by the access of the neighborhoods to the public transport service, with 56% of favorable opinions.
57% of those surveyed feel satisfied with the service garbage and waste collection, a figure that equals the result of 2019 and that is 3% below the Spanish average. The container service for selective collection is the most valued aspect, with 61% acceptance, followed by the frequency of the service, with 54% satisfaction.
Service care of green areas and conservation of public spaces obtains 50% satisfaction, and manages to approve this 2022, exceeding the result of 2019 by 6 percentage points. Regarding the number of dissatisfied people, it also drops this year from 22% to 14%. Two of the aspects analyzed within this service are approved: the quality of the facilities, with 53% support, and the sports facilities, which reach 50% satisfaction. And in negative is the equipment of the parks for different ages, which only achieves 31% acceptance.
The results at the national level
The results of this fourth edition of the barometer are the result of a survey carried out by ODC on a total of 5,210 people, which reflects the opinion of those surveyed on municipal public services in the 30 most populous cities in the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona , Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
