Cleaning the streets of Malaga It has been, for years, a recurring topic of conversation, criticism and political debate. Both with the public-private model of the previous municipal cleaning company To clean As currently, in municipal companies limasam. This week, the Urban Services Observatory (OSUR) released its fourth urban services satisfaction barometer, which confirms that this municipal service, street cleaning, still has a lot to improve in terms of citizens’ perception . And it is that it is the only service of all those evaluated which has more negative opinions (34% dissatisfaction) than positive (32% satisfaction). Compared to the previous barometer, that of 2019, Malaga recovers the number of satisfied people from 2018, going from 30 to 32%, while the national average is 52%. As for the dissatisfied, it too dropped from 44% to 34%. Although no aspect of road cleaning analyzed agrees, the cleaning of sidewalks and surrounding streets is the most valued point, with 35% of satisfaction. Conversely, and in line with the national trend, cleaning up pet excrement is the most valued aspect, with only 14% in favor and 40% against.
For Lorenzo Dávila, director general of OSUR, “the Malagasy people approve of their public services, even if they are heavily penalized for the street cleaning service in which remunicipalisation does not seem to have given great results. However, they are still below some previous editions, while maintaining the typology in the aqueduct and public transport services”.
Malaga approves its municipal public services with 54% satisfaction, the same rating it obtained in 2019, and below the national average (63% acceptance). This is reflected in the data of the IV barometer of satisfaction with urban services, carried out by Urban Services Observatory (OSUR). The service that gets the best score is water supply, which is 2 percentage points below the national average.
The maintenance of green areas and conservation of public spaces and sports facilities It is the service that improves his perception the most, compared to 2019, and goes from failure to just passing. With these results, and as the scores of the cities analyzed have dropped across the board, Malaga is in 18th place, tied with Valladolid.
Analyzing each service in detail, the the water supply is the one that most satisfies the Malagasy, with 72% support. It equals its result to the previous analysis, and the national average is 2 percentage points, equal to 74%. The aspects most appreciated by the interviewees and, in fact, the only ones that manage to achieve consensus are: operational management (pressure, continuity of service, counter operation), with 57% of consensus, and the company’s customer service which provides the service, with 59% agreeing.
The second service in order of evaluation is the public transport, with 65% satisfaction, which increases the 2019 result by 2 percentage points and exceeds the national average by 5%. The state of cleanliness and conservation of public transport is the most valued aspect, with 60% of satisfaction. This is followed by the access of neighborhoods to the public transport service, with 56% of favorable assessments.
57% of those interviewed are satisfied with the service garbage and waste collection, a figure that equals the 2019 result and is 3% lower than the Spanish average. The container service for separate waste collection is the most appreciated aspect, with 61% acceptance, followed by the frequency of the service, with 54% satisfaction.
Service green care and conservation of public spaces obtains 50% satisfaction, and manages to approve this 2022, exceeding the result of 2019 by 6 percentage points. As for the number of dissatisfied people, it also drops from 22% to 14% this year. Two of the aspects analyzed within this service are approved: the quality of the facilities, with 53% support, and the sports facilities, which achieve 50% satisfaction. And on the negative side is the equipment of the parks for different ages, which reaches only 31% of approval.
National results
The results of this fourth edition of the barometer are the result of a survey carried out by ODC on a total of 5,210 people, reflecting the opinion of the respondents on municipal public services in the 30 most populous cities of the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
