Jakarta –
PT Bank Central Asia Tbk (BCA) customers are confused because of the mobile banking application or M-Banking owned by the bank was not disturbed.
Some users have complained about the appearance of a notification page that they cannot make transactions through the M-Banking BCA application.
“205 – While the transaction could not be processed, please try again in a few moments.”
This is the message that appears when a user tries to make a transaction, Friday (1/4/2022).
In response to this, the bank management apologized to its customers.
“Regarding the problems with some BCA mobile users this afternoon (01/04), we apologize for the inconvenience and problems that occurred,” said Executive Vice President Secretariat & Corporate Communication BCA, Hera F. Haryn in an official statement received by detikcom. , Friday (1/4/2022).
He said the company is currently trying to make improvements.
“We can say that we are currently working as quickly and as much as possible in carrying out the recovery and repair process,” continued Hera.
Unfortunately, it is not explained why the banking application service can experience disruptions. BCA only urges customers to periodically check to be able to reuse BCA mobile services.
“If customers experience problems or need information, customers can contact HaloBCA contact center 1500888, WA Halo BCA 0811 1500 998, twitter @halobca or webchat www.bca.co.id,” he said.
(kil / dna)
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