Sony’s Mishandling of PSN Requirement Draws Criticism
Ghost of Tsushima
Sony
Sony’s recent expansion into the PC gaming market has been met with dismay and outrage as the company’s mishandling of a PSN (PlayStation Network) requirement has caused a significant loss for players in numerous regions.
Helldivers 2: Fallout of the PSN Backlash
Sony faced intense backlash when it was revealed that players on Steam would require PSN accounts to access the eagerly awaited Helldivers 2. This decision not only inconvenienced players who did not want to create PSN accounts, but it also locked out players from 177 regions who were legally unable to create one. This meant that these players would lose access to the game, for which many had already invested extensive time and money.
Although Sony eventually revoked the PSN requirement for existing players due to the massive backlash, the company has yet to lift the ban on selling the game in those 177 regions. This inconsistent approach has left the gaming community puzzled and frustrated.
Ghost of Tsushima: Another Misstep
Ghost of Tsushima
Sony
In another blunder, Sony encountered a similar issue with the release of Ghost of Tsushima. The popular single-player game that also includes a smaller multiplayer mode now requires a PSN account. Consequently, the game is no longer available for purchase in the regions where PSN accounts cannot be created, presenting a major setback for both the company and potential players in those areas.
A Global Dilemma
While there are, understandably, defenders pointing out that other companies also require account creation, Sony’s situation is distinct. The sheer number of countries affected by the inability to create a PSN account is unprecedented, severely limiting the potential player base and impeding sales and in-game microtransactions.
It remains unclear why Sony has not developed an alternative account tier that bypasses the restrictions faced by players in these regions. Steam has already begun refunding Ghost of Tsushima purchases in the affected areas, highlighting the potential financial implications for both Sony and disappointed players. Furthermore, if the PSN requirement for Helldivers 2 had not been rescinded, a significant revenue loss and an army of irate players awaiting refunds could have been the result.
Expanding into PC Gaming Comes with Challenges
Sony’s desire to expand beyond the realm of PlayStation consoles and into the PC gaming market is commendable. The success of Helldivers 2’s PC launch demonstrates the potential for growth. However, the company’s consistent mishandling of the PSN requirement issue across various games raises concerns and necessitates a swift resolution.
Sony must prioritize finding a solution that does not compromise accessibility and enjoyment for players in regions where creating a PSN account is not feasible. Failure to do so risks tarnishing the company’s reputation and could potentially hinder its ambitions in the PC gaming market.
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