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Software makers charge more money for maintenance

SAP chief Christian Klein

The manager is under pressure: shareholders are demanding that SAP increase profitability.



(Photo: dpa)




Dusseldorf SAP has announced another price increase: from 2023, the software manufacturer will charge up to 3.3% more for maintenance of software installations than before. In a letter sent to customers since early September, the group justified the pace with the high rate of inflation.

The software maker said it had “largely kept maintenance rates stable” over the past decade and refrained from raising them during the corona pandemic. But now he is seeing “an increase in energy and labor costs, as well as an increase in expenses for third-party services.”

Customer organization DSAG criticized the move. “With all that is happening in the IT market, the question needs to be asked: Are current price increases really inflation related?” Thomas Henzler, member of the licensing board, told Handelsblatt.

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