Posting date: August 16, 2023
Thank you for using SoftBank.
Due to the impact of Typhoon No. 7, our mobile phone service is not available or is difficult to use.
We sincerely apologize for the inconvenience caused to our customers.
1.date and time
August 15, 2023 (Tuesday) Ongoing from around 8:00 am
2.area of influence
Some of the areas below are affected.
Mie Prefecture Tsu City, Kumano City, Iga City, Taiki Town, Watarai District, Kihoku Town, Kitamuro District
Wakayama Prefecture Tanabe City, Katsuragi Town, Ito District, Higashimuro District (Nachikatsuura Town, Kushimoto Town)
Tottori Prefecture Tottori City, Yazu-cho, Yazu-gun
The following areas have been restored.
Kameyama City, Owase City, Minamiise Town, Watarai District, Mie Prefecture
Shingu City, Wakayama Prefecture, Kozagawa Town, Higashimuro District
Click here for recovery area map (for PC)
Click here for the recovery area map (for smartphones)
3.Covered services and impact
・Mobile phone service
・House phone
・MVNO using Softbank line
The above call services (voice calls, data communications, SMS) are currently unavailable or difficult to use.
*Emergency calls cannot be used or are difficult to use.
4.reason
Power outages due to typhoons, etc.
5.Information for customers
・For voice calls such as emergency calls, please use landlines, public phones, mobile phones of other carriers, etc.
・Customers using the “secondary line service” are requested to switch lines.
What is the communication status of the “secondary line service”? KDDI homepagePlease refer to the. Please see here for the setting method.
・Please use data communication in a Wi-Fi environment such as your home Wi-Fi or public free Wi-Fi.
Click here for assistance measures related to disasters
■Click here for Disaster Message Board
6.inquiry
■ Inquiries from customers
<"Softbank" mobile phone>
From mobile phone: 157 toll-free: 0800-919-0157
(Reception hours: 10:00 a.m. to 7:00 p.m.)
Free call: 0800-1111-820
that’s all
2023-08-16 06:17:50
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