Jakarta –
The Financial Services Authority (OJK) asked the public to be careful before buying a product insurance. Member of the OJK Board of Commissioners for Consumer Education and Protection, Friderica Widyasari Dewi, reminded that this thoroughness is very important so that problems do not occur in the future.
He explained that the OJK now has rules to mitigate micellar in insurance marketing. “So we ask for the process of offering, selling it must be recorded. So if there is a dispute, you can ask for the recording again, has the agent explained it properly?” he said in a press conference, Thursday (2/2/2023).
The woman who is familiarly called Kiki said this recording could be evidence if a problem occurred. “For example in Bumiputera, the agent explained mutual matters, so the policyholder is the same as the owner of the company. Does that person want to buy the policy? If you know the company’s financial position?,” he explained.
In addition, insurance companies are also required to provide information or services that are clear, accurate, honest, easily accessible and not potentially misleading.
If this happens, there is a fine up to a prison sentence with a predetermined amount. “So it is our hope that all business actors understand that the consequences are quite severe if they are violated,” he said.
Recently, the issue of unit linked insurance products has emerged. This is because many customers feel cheated by agents who do not explain the risks that customers will encounter when they market unit link products.
Unit link insurance is a combination of two financial products, namely insurance products and investment products. In addition to protection purposes, some of the premiums paid by consumers will be allocated for fund development or investment.
The main benefit of the Unit Link Insurance product is the coverage benefit to protect consumers from an unexpected risk of financial loss caused by the risk of death.
Insurance companies do not only provide basic protection, namely death, but also some additional inherent benefits where this coverage is called additional or rider insurance which requires consumers to add premium payments to get these benefits.
(kil/hns)
