WirecardGerman fintech company offering solutions for electronic payments, risk management and credit card issuance for thousands of customers, said insolvency in recent days due to a hole in the accounts of about 2 billion euros. The company boasted non-existent money in the balance sheets – in theory deposited in bank accounts of the Philippines, but in reality non-existent – and the issue emerged in all its gravity, with a thud on the stock exchange and the intervention of the authorities.
The fate of Wirecard still to be written and although the story seems far away, here it is the repercussions are also affecting our country, especially customers of prepaid cards Sisalpay.In fact, the card supplier is Wirecard. In recent days customers have seen reject electronic card payments and block cash withdrawals. Substantially SisalPay cards are unusable.
SisalPay herself to explain the story in detail with a post on Facebook. “Dear customers, as probably learned from the press, Wirecard, the German world leader in financial and technological services, today at the center of the news for reasons that surprised both the market and all the global partners, including us and as SisalPay | 5 we have no responsibility for what happened to our supplier“.
“The British Banking Supervisory Authority (FCA) has prevented the operation of all Wirecard cards worldwide and consequently also your cards with the SisalPay brand. We apologize for the inconvenience this situation is causing you and we are on the field in person to limit the inconvenience to our customers, our first interest “.
“In the coming days, in fact, we will contact you to transfer the balance directly to a new prepaid card, issued in partnership with Banca 5 Gruppo Intesa Sanpaolo, so that you can quickly return to make payments in complete tranquility or receive information on the methods, which are safer and more convenient for you, to credit or refund the balance on your cards. Your safety is a priority for SisalPay | 5 and we are at your disposal for any question and need. “
The money on the cards will therefore be saved, will not be lost, but will be transferred to a new prepaid card issued by Banca 5 of the Intesa San Paolo Group. Unfortunately, the only aspect is still unknown concerns the timing of this operation, which will necessarily causehardships to all SisalPay customers who for one reason or another relied on the card to pay for goods and / or services (hotels, etc.).
UPDATE at 18:00
A new message on Facebook makes the timing and actions taken by SisalPay to deal with the situation a little clearer. Here it is below:
“Dear Customer, SisalPay | 5, despite the total absence of responsibility, in less than 24 hours and with the full support of the shareholders CVC Capital Partners and Banca 5 (Intesa Sanpaolo Group), has finalized a plan for the management of the Wirecard crisis, directly taking on the financial burden and taking charge of immediately returning the frozen sums of money, with a clear and mandatory priority: the protection of the interests of its customers. An initiative that envisages an economic coverage plan worth over 20 million euros “.
“SisalPay | 5, with the same bewilderment and amazement of its customers, therefore found itself having to manage a complex and delicate situation caused by a third party supplier. The company immediately activated itself to reassure its customers and its affiliated businesses by sending an official communication on all channels. “
“As already mentioned, we confirm that in the next few hours the owners of the SisalPay brand card will be given the opportunity to transfer the balance directly to a new prepaid card, issued in partnership with Banca 5. So you can quickly return to make payments in complete peace of mind or receive, according to the safest and most convenient methods, the credit or refund of the balance on your card “.
“Within 48 hours you will receive all the details directly through the contacts you left us when activating the now blocked card. The safety of our customers is a priority for us: the initiative put in place to protect the interests and contain the inconveniences of our customers is a strong and concrete testimony to this. SisalPay | 5 “.
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