To Yth.
Mr. Aang Kurniawan,
Responding to Mr. Aang Kurniawan’s complaint in Consumer Media on May 25, 2022 with the title “SINGA.ID Loan Bill Appears After Payment“We hereby apologize for the inconvenience that Mr. Aang Kurniawan has experienced.
In connection with the complaint that Mr. Aang Kurniawan previously submitted, we inform you about the payment status of Mr. Aang Kurniawan which has not changed on the submission on March 5, 2022 in the Singa.ID application which has now been successfully processed and the status of Mr. Aang Kurniawan’s bill has changed to ‘Paid’ or ‘order expired’.
Our related team has contacted Mr. Aang Kurniawan via E-mail Customer Service Singa on 26 May 2022 to clarify the inconvenience experienced by Mr. Aang Kurniawan.
We are committed to continuing to make improvements to improve the quality of our services for the better in the future.
That’s what we can say. Thank you for being a loyal customer of Singa and making Singa a financial solution, Mr. Aang Kurniawan.
Best Regards,
Singa.id
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