Sheikh Mohammed bin Rashid Al Maktoum Praises Exceptional Customer Service Provided by Government Entity CEO

Dubai | Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, personally praised the exceptional customer service provided by the CEO of a government entity. Shaikh Mohammad shared the photos and expressed his views by analyzing the report given by the Intelligence Service, which comes as a beneficiary to understand the activities of government institutions.

Omar Bu Shehab, CEO of Sheikh Mohammed bin Rashid Housing Establishment, who is in charge of housing development in Dubai, shared photos on Twitter yesterday. He clarified that he has called and congratulated the Ruler of Dubai, Bu Shehab, for his commitment to speed up the process and ensure a seamless customer experience.

‘We found the CEO at the service counter, receiving customers, speeding up procedures and working to settle transactions. Thanks to the CEO and their team work, we were assured that the service would not exceed five minutes.’

Today, I received a group of secret shoppers’ reports, one of which was for the Mohammed bin Rashid Housing Establishment.

We found its CEO at the service counters, receiving customers, speeding up procedures, and contributing to clearing transactions.. The secret shopper assured us that providing the service did not exceed five minutes.
Thanks to the staff… pic.twitter.com/LHojtBnNvj

— HH Sheikh Mohammed (@HHShkMohd) June 2, 2023

‘Customers and the public are the lifeblood of any organisation. Their satisfaction with the services provided is a fundamental right and a noble principle that every organization should uphold.’ Sheikh Muhammad underlined. In his message to all, he assured that despite progress and development, the government will be vigilant in monitoring the quality of basic services provided to citizens and residents.

‘In line with this commitment, mystery shoppers will continue to be deployed over the past thirty years, ensuring continuous assessment and improvement of service delivery across Dubai.’ Sheikh Muhammad added.