SGR takes over tasks of D-reizen | Financial

Is the holiday still on? Dick Zeegers has been pondering this question for some time now. Eighteen months ago, he booked a beautiful trip to Greece with his family and a couple of friends at the D-reizen travel agency in Volendam. Corona intervened, but the new departure date is still: July 10th.

However, everything has become uncertain due to the bankruptcy on April 6. D-reizen usually acted as an intermediary for tour operators, but also booked its own trips. This is called a ‘composite journey’, which consists of separate parts. This also applies to the booking of Zeegers: a flight with Transavia, a rental car with Sunny Cars and a hotel from TUI.

“Due to the bankruptcy, we have been made responsible for the execution of the trips that were already planned. The curator of D-reizen has pushed 2000 holidays to us that we will carry out instead of D-reizen”, says Erik Jan Reuver, director of SGR.

Color codes

The SGR will now contact these customers in the coming weeks to see if the journey is still possible in connection with the color codes of the countries. Next week, 500 to 600 victims will be called in order of departure date. “If the trip proves impossible, they will receive an invitation to submit a claim so that the victims can still get their money back,” says Reuver.

This means that hundreds, if not a few thousand Dutch people can count on news about their holiday. In any case, Zeegers is happy with the outcome. He had just knocked on the door of TUI with questions, but it turned out that he had come to the wrong address. TUI does let you know that the hotel is still booked for the travel group, should the family want to continue the trip. So it won’t be that. Only the travel advice has to go yellow.

No solution yet

D-reizen issued a total of 42 million euros worth of vouchers to approximately 22,000 customers. After exchange and repayment, an amount of 35 million euros remains, according to SGR. There is still a group of customers who are currently falling between two stools with the reimbursement of their canceled trip. For example, TUI and KLM already transferred money for these cancellations to D-reizen last year, which did not pass this on to customers. That money is gone, but the repayment obligation is still there. However, the travel companies do not want to pull the wallet again. SGR reports that discussions are still ongoing about this group, but that there is no solution yet.

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