Third day of passion for the approximately 2 million account holders di Sella e Hype (joint venture between Sella group and Illimity). An IT fault is blocking online operations and the app and causing blocks or slowdowns in withdrawals, ATM payments, crediting of bank transfers and payments received at the POS. Credit cards work instead. Sella and Hype today published two mirror notes that update on the problem, which has been ongoing since Sunday.
Online tools down
The breakdown is total for Sella’s online tools and for both apps, according to what the two banks report and as we have also verified. If you open the Sella app, for example, only a warning about the ongoing problem appears. In short, it is not possible to check the account online, make bank transfers, etc. Hype Web, on the other hand, works.
Withdrawals and pay on pos
However, there is a fluctuating situation for withdrawals and the use of the POS to pay. The two banks report “slowdowns” in withdrawals with Sella ATMs and in POS payments, but the slowdown can be such as to be blocking. The service times out after a certain waiting time, in fact. From Sella they let it be known that in fact even this morning sometimes payments on POS went through, other times they stopped.
Sul social X In short, many account holders report being forced to leave their shopping bags at the checkout because the payment is blocked (and they don’t have enough cash) or even being forced to borrow money to pay the bill at the restaurant. The inconveniences are more serious, as you can imagine, for those who have a company account.
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Transfers and payments
The situation is different for bank transfers arriving on the account and on credits of payments obtained on Sella or Hype pos (with cards from other banks). Sella and Hype report that transfers and payments are successful but there may be delays in crediting the account.
Also pay attention to rid (direct debits to the account), recurring card top-ups and booked or recurring transfers. Banks report that these operations may not be carried out if they fall into these days of disruption. In short, users should check when the problem will be solved and possibly do the operation manually.
cause of the problem
“The problems encountered are of a technical-IT nature” writes Sella. “The reason is of a technical nature, i.e. linked to periodic maintenance interventions on the operating systems that occurred over the weekend,” we read in the Hype note.
Maintenance created technical problems, in short, on the systems. It happens: let’s remember the similar case, a few days ago, of the multiple incorrect charges on Bnl which left various accounts in the red. The banks report that it is not however a cyber attack. Customer data and money are safe.
When will the problem be solved
Finally, banks report today that resolution times are still uncertain but the situation is improving; they will notify customers when everything is finished.
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– 2024-04-10 21:16:25
