ANP
–
NOS News•yesterday, 21:53•Amended yesterday, 22:37
—
Travelers who missed their flight at Schiphol due to long queues will be compensated by the airport. This concerns travelers who arrived at the airport on time between 23 April 2022 and 11 August 2022, but missed their flight as a result of the long waiting time for the security check.
–
Schiphol has agreed this with the Consumers’ Association and Max Ombudsman. This is a temporary arrangement. Travelers can claim the scheme up to and including 30 September.
–
Schiphol CEO Dick Benschop shows understanding for people who have missed their flight through no fault of their own. “We find it extremely annoying that there are people who have missed their flight due to a long line at security control. They have had to miss a holiday or part of their holiday and we sympathize with those people.”
–
The airport only reimburses costs that have not been reimbursed in any other way, for example by insurance or an airline.
–
Responsibility towards consumers
“I am pleased that Schiphol is taking its responsibility towards the consumer,” says Jeanine Janssen of MAX Ombudsman.
–
For example, compensation can be requested for costs incurred for rebooking a flight or for a replacement flight. Costs for unused accommodation can also be reimbursed, or alternative transport for travelers who have had to travel to a destination in a different way.
–
In recent months, Schiphol has been working on recruiting staff and making working at the airport attractive. In this way, the airport tried to prepare for the summer crowds.
—
