Santander Bank Offers Payment Deferrals for Clients Affected by Hurricane Otis in Guerrero

PILAR MANSILLA

Photo: Cuartoscuro

Through the program “Connect with Guerrero” Santander Bank announced that, for the more than 70 thousand clients who were affected by the impact of Hurricane Otis in Guerrero and who are up to date with their payments, it will defer payment of personal, payroll, mortgage and automotive loans for up to six months, as well as such as credit cards and microcredits.

Also to those people who have commercial credits from individuals or legal entities with business activity y SMEs, y microcreditswith the purpose, indicated that they can focus on the recovery of their activities.

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“As a responsible bank, we are clear that the magnitude of Otis impact -in Acapulco particularly- implies a recovery period that is difficult to estimate and that is why we have implemented the “Conecta con Guerrero” program to help our clients, which seeks to give them time to begin to resume their activities: it is our way of taking the first steps to help Acapulco rise,” said Felipe García Ascencio, general director of Grupo Financiero Santander México.

He specified that with “Connect with Guerrero” the clients affected Otis and those who live or work in the disaster zones thus determined by the authorities will be able to access the benefit “in accordance with a scheme that will be defined shortly, given the communication difficulties in the area.”

He explained that group microcredits for productive activities such as those facilitated by Tuiio will have this same benefit, which they must manage directly with their Tuiio advisors with whom they coordinate their support group.

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García Ascencio indicated that this emerging measure is added to the actions previously announced by Santander such as the opening of an account AYUDA SANTANDER, number 65501821470 y CLABE 014680655018214704 for donations where the bank will put one peso for each peso donated by the society and the shipments made of the first packages of two thousand hygiene kits and basic food through World Vision Mexico that will be delivered in marginalized areas of Acapulco.

Additionally, he pointed out that the bank created a special flow for clients in the affected area who report claims to the insurance area, in order to expedite claims and their payment, including cases such as loss of documents and others and determined not to charge commissions for the use of its ATMs to clients of other banks, so it will reimburse its clients for the commissions they are charged at ATMs of other institutions for withdrawing cash in Acapulco until November 15.

Noting that the search for new support measures will continue so that the region can recover, he explained that the banking institution has provided special support for its collaborators with interest-free loans, suspension of payments on internal credits, emotional support line, as well as the management of medical services.