Sanitas Assumes Coverage of Compensar and AIC Affiliates in Major health System Redistribution
In a significant shift within Colombia’s healthcare landscape,Sanitas EPS has taken on the coverage of a group of affiliates previously under Compensar and the Indigenous Association of Cauca (AIC). This move, effective as this month, stems from two resolutions issued by the Superintendence of Health in December 2024 and January 2025, aimed at redistributing users across the health system.
The transfer involves 425 affiliates from the AIC, located in municipalities such as Barrancas and Hato Nuevo (La Guajira), and also Garzón, San José de Isnos, and Guadalupe (Huila).Additionally,258 users from Compensar,based in Caloto,Pindamó,and Santander de Quilichao (Cauca),Bogotá DC,Chitagá (Norte de Santander),and Cali (Valle del Cauca),have been reallocated to Sanitas.
To facilitate this transition, Sanitas has set up a dedicated section on its official website, allowing new affiliates to access detailed information about their transfer, verify their affiliation, and resolve any doubts.This initiative underscores Sanitas’ commitment to ensuring a smooth integration into its healthcare network.
Affected users can also seek assistance through nationwide telephone lines,including Bogotá (1) 3759000,Barranquilla (5) 322688,Bucaramanga (7) 6852985,Cali (2) 3989340,Cartagena (5) 6545754,and the national line 01 8000 919 100.
This redistribution follows decisions by the Superintendence of Health regarding the operational status of these EPS. For AIC, the authorization as an indigenous insurer was revoked in eight of the nine departments where it operated due to breaches in service provision. Compensar, on the other hand, saw its request for a progressive exit from the system denied in April 2024, leading to the revocation of its operational authorization in 10 departments, affecting 196,000 users. Meanwhile, its 1.6 million affiliates in Bogotá and Cundinamarca will continue under its coverage.
The relocation process, which may take several months, ensures that medical care remains uninterrupted for all affected users.
| Key Details | Information |
|————————————-|———————————————————————————|
| EPS Involved | Sanitas, Compensar, AIC |
| Affiliates Transferred | 425 (AIC), 258 (Compensar) |
| Municipalities Affected | Barrancas, Hato Nuevo, Garzón, San josé de Isnos, Guadalupe, Caloto, Pindamó, Santander de Quilichao, Bogotá DC, Chitagá, Cali |
| Support Channels | Sanitas Website, National Phone Lines |
| Reason for Redistribution | Superintendence of Health resolutions due to operational and service breaches |
For more updates on Colombia’s healthcare system and other news, visit the colombia Section of El Colombiano.
