Samsung’s German support workforce made available a person who experienced a 2TB Samsung 980 Professional SSD with an strange way to safeguard their data. To assure the safety of confidential information saved on the disk, the firm provided the buyer to inflict actual physical problems on the SSD: puncture or break it with a hammer, then send out it to the maker, writes Igor’s laboratory.
Impression source: igorslab.de
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A German Samsung client was out of luck – his duplicate of the 980 Pro unit failed, which was confirmed by the Samsung Magician utility. Its operator contacted the manufacturer’s provider division with a ask for to switch the faulty gadget.
Without the need of going into sensitive facts, the consumer claimed that to guard the information saved on the drive, Samsung granted him the right to bodily wipe out the SSD prior to sending it in for replacement. In addition, the buyer was also presented some guidance on how most effective to do it: the disc was available to be punctured or damaged into items. Samsung also asked the customer to acquire shots of the damaged and punctured device right before shipping – the organization necessary to make confident the purchaser understood in what form the system will get there for provider.
The “innovative” plan proposed by the Korean producer, of study course, is really different from the conventional warranty alternative process: they normally need that there is no bodily harm on the defective system, on receipt the experts double-test and if the malfunction is verified, deliver a substitute. The story could audio amusing, but non-public customers and business enterprise buyers refuse to ship defective drives less than warranty since of the confidential knowledge stored on them and this is a really serious issue.
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