After the release of the new 5G foldable phones, headphones and watches, Samsung is launching a support and repair service this week better suited to the current context (pandemic, distancing, etc.).
With this service, the South Korean group wants to increase its presence in the repair market, which is generally carried out by small local third-party companies, and to compete with other cell phone giants, such as Apple.
Samsung’s new online platform Your Service gives Galaxy smartphone and tablet users access to a variety of customer service solutions, all in one place:
- Register a Galaxy device and check warranty status
- Request help from Samsung experts
- Make an appointment for the door-to-door device pickup service
- Track repair services in progress
To access it, here is the web address to put in your contacts (Samsung.com/ca_fr/galaxy-repair) which indicates the methods of access; live chat, 1800Samsung phone or WECARE text messaging (932273).
Ashkan Forouzani (@Unsplash)
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If you choose to book a repair online, the link will take you directly to service on https://www.samsung.com/ca_fr/support/your-service/.
The process is also made easier if you have a Samsung account.
Free delivery and disinfection
Pickup and return of the Galaxy device is free of charge to owners. The devices will be inspected and repaired by an authorized Samsung Canada technician before being returned directly to the customer’s home. For added peace of mind, Galaxy devices will be disinfected free of charge by UV treatment.
The portal also makes it possible to follow up the repair and this service is offered both to devices under warranty or out of warranty.
For devices out of warranty, this English page shows suggested repair prices for Galaxy S series, Note, A and J series, and Z Fold and Z Flip models.
Samsung
Examples of prices to repair different components of a Galaxy S series
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Samsung also supports devices and laptops in its home repair service, which can be scheduled through online chat or by calling 1-800-SAMSUNG.