Samsung enhances service level by 2021, strengthening service standards Cooperate with business partners and dealers Pre-sales service After-sales service To attracting old customers to come back and buy again And the latest with the launch of a new service center in the heart of CentralPlaza Rama 9
Mr. Chong Sung Park, Director of Customer Service, Thai Samsung Electronics Co., Ltd. Said, “In addition to delivering outstanding innovations that make life easier for users, in the coming year 2021. Samsung plans to partner with alliances to create a one-stop service for the convenience of its customers. It also launched a new service center in the heart of Central Plaza Grand Rama 9, which is the first time to present the new identity of a comprehensive Samsung service center that responds to the modern lifestyle of Modern customers “
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Build the most comprehensive and convenient service center.
For this new Samsung service center Located on the 4th floor, Central Plaza Grand Rama 9, on an area of over 198 square meters to meet the increasing number of customers and meet the needs of consumers. It is also possible to enjoy more personalized service in the Galaxy Butler Lounge, where customers can test out the device of interest and have a close expert on hand. And after this, Samsung is also preparing to expand the additional service centers to 44 from the original 37 centers nationwide as well.
Not only The company also plans to expand its service to meet the Next Normal trend by providing experience. Door to Door Service To facilitate customers with free delivery of repair machines In addition, customers can also expand their device coverage with Samsung Care + insurance that can be purchased more easily from the service center. Ready to receive more care
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Join hands with partners to increase consumer choice
Samsung wants to provide a superior experience for modern customers in a comprehensive way. By the latest, has joined hands with major Increase customer convenience by combining point of purchase and point of sale in one place. Ready to add more complete services such as
- Expanded after-sales service area in Samsung Experience Store for partners: TG Phone, Jaymart, And Powerfull At the same time, the service center has a new display area for customers to try out with special promotions.
- Expand cooperation with Com7 and CSC To provide the right to provide repair services The customers can be confident that they will receive service with original parts of the same quality as Samsung service centers. It also has the benefit of an even better warranty.
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New Year’s Eve with a special promotion.
Samsung offers a special promotion to end the year 2020 for customers to receive the service for free! For inspections, cleaning, as well as free labor when repairing all smartphones, tablets and wearables from today (25 December 2020) – 31 December 2020, a limited number of interested customers can reserve the date. Access the service at Samsung Members application and At Your Service channel or follow more details at https://www.samsung.com/th/support/newsalert/120941/
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