Samsung Air Conditioner Training and Services: Expert Consultation and Safety Measures for Summer

Samsung Electronics, Samsung Electronics Sales, Samsung Electronics Logitech, and Samsung Electronics Service announced on the 6th that they have begun to strengthen their capabilities for customer convenience in the entire process from sales, delivery, and service to welcome put on the peak season of summer air conditions.

Samsung Store has a professional manager who can explain different types of windless air conditioners, including system (ceiling type), multi home (standing type, wall mounted type), and appliances- window type air. Through one-on-one consultations, we recommend customized products according to the customer’s lifestyle.

In particular, with the new product ‘2024 Bespoke Windless Air Conditioner Gallery’, in addition to the cooling mode, you can directly experience AI functions such as voice recognition, absent energy saving, and absent drying. You can also experience the ‘Welcome Air Care’ function, which activates an AI comfort mode to make the room comfortable before the user gets home based on the mobile location.

Airline delivery has also become more convenient. Samsung Electronics Logitech, which is in charge of air conditioner delivery, is strengthening preparations so that when a customer orders an air conditioner, it can be installed the next day.

Skills were developed through product installation training using real products at 22 practice centers built across the country. We also provide on-site training to explain product usage and provide a more friendly response to customer inquiries.

In addition, for the safety of air conditioner installation workers, we also take actions to prevent safety accidents, such as ordering the wearing of safety equipment and monitoring through the ‘Safety Support Group’.

Samsung Electronics Service plans to provide training in air conditioner technology capability to available staff such as technical instructors and office staff as well as professional service engineers.

Workers who have completed the training will be deployed from June to August, when there are the most applications for air conditioner service, and more than 20% more workers than used last year to respond to customers.

In addition, to increase work safety and the efficiency of service engineers at the same time, the number of ‘repair safety assistants’ will more than double compared to last year. ‘Repair safety assistants’ accompany engineers and carry out duties such as ensuring work safety and assisting with repairs at the service site.

In addition, we plan to expand the air conditioner ‘remote consultation service’, which will allow customers to check products remotely and solve problems without a service engineer visiting the person’s home. -shopping, to help customers save time and money.

An official from Samsung Electronics said, “The Mupung Air Conditioner, which has surpassed 10 million units in cumulative sales, is receiving a positive response from customers after it was sent Mupung Mupung Air Conditioner Gallery 2024 launched this coming summer, the time when customers visit the store thinking about buying an air conditioner “We will do our best to strengthen our capabilities so that you can to use a product more conveniently and quickly throughout the whole process, from receiving and using the product to settings. need service such as repair and inspection.”

Meanwhile, if you buy an air conditioner at a Samsung Store before May 31, you will receive △ pre-purchase benefits of up to 1 million points △ compensation benefits of an additional 200,000 points without returning the product △ Samsung Care Plus when you buy a wind -free air conditioner promotion model level 1 We provide care benefits such as free cleaning services and a 50% discount on additional installation fees for home system air conditioners.